Patient Services Representative - Clinical: Maternal Child Health, Night Shift

Job Description

We will deliver the highest quality health care in partnership with our community, one person at a time.

Department Maternal Child Health

Job Title: Patient Services Representative-Clinical

Reports To: MCH Director/Manager

Job Summary: The PSR-C is the first point of contact for patients when entering the Cayuga Birthplace or Kids Care. Primary responsibilities include patient interview, collecting and verifying demographic, insurance and financial data, and accurately entering them into the computer. Excellent interpersonal skills, communication skills, attention to detail, accurate typing skills, knowledge of office procedures and ability to work independently as well as part of an interdisciplinary team is essential in this role.

• Effectively provides Person Centered care and services

Job Responsibilities:

1. Greeting patients and families on arrival in welcoming and friendly manner
2. Answering and managing all phone calls into the Birthplace in friendly and attentive manner.
3. Overseeing and screening visitors entering into the Birthplace.
4. Properly identifying patients utilizing tow identifiers, name and date of birth, and scanning copy of the patient identification into database.
5. Registering and pre-registering patients in database including collecting accurate demographic and insurance information, verifying insurance and scanning a copy of insurance card into the database and scheduling of C-sections.
6. Proper completion and explanation of all required registration forms.
7. Adherence to general admitting policies and procedures to include proper placement and transfer of patients based on physician orders and unit specific guidelines.
8. Timely and accurate discharge of patients and breakdown of the chart for HIM.
9. Accurate entry of patient charges into the system for timely billing.
10. Other clerical duties as assigned (supply orders, packets)

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Requirements

• Education: High school degree with clerical experience preferred.
• Experience: Previous healthcare experience and knowledge of medical terminology preferred.
• Physical Requirements: Repetitive use of hands and fingers (i.e. use of computer keyboard). May require use of lifting and carrying light loads (up to 10 pounds). Sitting or standing/walking for long periods of time.

Cayuga Health System Commitment to Diversity, Equity & Inclusion

Cayuga Health System commits to treat all people with dignity so that everyone who comes to us is safe, cared for, and respected. We will support the growth of our employees and the health of our community by embracing the rich diversity of social and cultural identities, needs, and life circumstances of all people. We strive to recognize and overcome personal biases and systemic policies that marginalize others and contribute to disparities in healthcare access, equitable care, and good health outcomes.