Warehouse Operator

Position Summary

Typically, the Warehouse Operator position is an “entry level” job that requires limited knowledge and experience in HVAV/R parts, equipment and warehousing. The job incumbent in their initial 18 to 24 months is learning by doing and is frequently assigned to some, if not all of the various warehouse job functions. These job functions include, but are not limited to: receiving, order filling, stock replenishment, customer will call, and inventory cycle counts.

Essential Job Function

The following essential job functions are shared by several warehouse job classifications. Employees may be assigned to various job duties based on prior experience or operational needs. As employees demonstrate their knowledge and proficiency at these essential job functions their work classification may be changed based on their specific qualifications.

1. Receives product into the warehouse by unloading trucks, using a forklift, pallet-jack, electric pallet-jack, or by hand.
2. Ensures shipments received are in good condition and accurate by: inspecting freight for damage and signing freight bills; verifying quantity ordered versus quantity received; checking all shipments against packing lists and for damage; completing necessary paperwork for reimbursements or discrepancies. Use of RF scanner is essential to the receiving process.
3. Replenishes stock (put-a-way) by utilizing material handling equipment, or by hand with the use of RF scanners. Replenishment of stock may include re-stocking of picking stock, filling bin boxes, facing cartons, storing pallets in racks, checking for product mixing, and rotating product where needed.
4. Fills customer orders by: picking product using RF scanner, ensuring accuracy by scanning barcodes; placing and/or packing product into cartons or onto a pallet to provide damage-free shipment.
5. Ensure the accuracy of inventory by participating in system directed or user directed cycle counts. This is accomplished by the manual count of selected inventory items. Discrepancies are verified and correct counts are input into the RF Warehouse Management System.
6. Services customers' needs at Will Call Counter by providing friendly, accurate and prompt fulfillment of orders.
7. Resolves problems or issues by working cooperatively and professionally with coworkers and supervisors.
8. Maintains and exceeds department standards for accuracy and efficiency.
9. Maintains a safe work environment by working in a safe manner, following current Warehouse safety rules, maintaining equipment, and maintaining a clean work area where cardboard, paper, and plastic debris are disposed of properly.
10. Performs other duties and responsibilities as requested for the smooth and efficient operation of the warehouse.

Internal Relationships

Warehouse, Logistics, Sales, Purchasing, and Branch Personnel

External Relationships

Customer, Vendor and Freight personnel

Final Decision Maker

Decision making limited to the scope and breadth of the incumbent’s individual responsibilities within the essential warehouse duties to be performed as outlined in the standard operating procedures. The Warehouse Operator should interface with Warehouse Operator II’s or Warehouse Supervision when situations arise that they are not familiar with in order to ensure accuracy of work performed.

Qualifications of Warehouse Operator

To perform this job successfully, an individual must be able to perform one or two essential duties satisfactorily, typically this will be order filling and stock replenishment. Essential duty assignments in a warehouse include: receiving, order filing, stock replenishment, Will Call and inventory cycle counting. The position of Warehouse Operator I is typically the “entry level” warehouse position where the employee learns warehousing operations and procedures, HVAC/R parts and equipment, WGI service orientation over the initial 18 to 24 months of service. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education, Work Experience & Specialized Skills or Knowledge

• High School or general education degree (G.E.D.)
• Three to six months related experience and/or training or equivalent combination of education and experience.
• Some knowledge of HVAC / R products and equipment is highly desirable, as is the ability to drive a forklift truck.

Job-Specific Knowledge, Skills and Abilities

• Basic skill level in use of personal computers and with RF Scanner Units to do the general warehouse work assigned.
• Ability to add, subtract, multiply and divide using whole numbers, common fractions and decimals.
• Skill in communicating with other to resolve problems and get results.
• A high level of “detail orientation” is required in order to meet WGI warehouse operational standards.
• Maintains organized work processes, material, and files
• Ability to work with others in a team-based environment
• Desire to support and meet the needs of customers, other employees, and the company as a whole.

Why the Ware Group?

• Competitive Pay
• Comprehensive benefits package including Health, Dental, and Vision
• 401K with company match
• Tuition Reimbursement Program
• EAP Program
• Employee Wellness Program
• Employee Referral Program
• Warehouse Safety Reward Program

We are proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know. If applying for positions in the U.S., must be eligible to work in the U.S. without need for employer sponsored visa (work permit).