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Verified per hour
Veterinary Receptionist
| Estimated Pay | $24 per hour |
|---|---|
| Hours | Full-time, Part-time |
| Location | Liverpool, New York |
Compare Pay
Estimated Pay$14.52
$24.27
$36.34
About this job
Job Description
Veterinary Receptionist
Liverpool Animal Health Center is seeking a veterinary receptionist to join our team. We are a busy 6 doctor practice that sees dogs, cats, pocket pets, exotics, and wildlife. LAHC is AAHA and NYSVMS accredited.
Our Mission:
Liverpool Animal Health Center is dedicated to enhancing the bond between people and pets through compassionate, professional care. We strive to exceed our client’s expectations by maintaining a state-of-the-art medical and surgical facility, employing a highly skilled and committed veterinary staff and educating our clients about the benefits and responsibilities of pet ownership through preventative healthcare.
Why work with us?
LAHC strives to use each staff member to the top of their skillset. We truly believe that by investing in our staff, we are investing in our practice and the betterment of veterinary medicine. Whether you are looking to begin your journey into vetmed or are looking to further your career, we truly believe in the power of elevating our staff and keeping them engaged with their work. We’re proud to say that many of our staff have been with us for 20+ years!
We offer a comprehensive benefits package that includes medical, dental, vision, life insurance, parental leave, PTO, paid holidays, 401k plans, staff discounts, CE, uniform allowance, access to Ginger mental health support and more!
Our practice is open Monday – Friday 7:30 am to 7:00 pm and Saturdays 8:00 am to 12:00 pm. That means no overnight shifts or on-call hours! Saturdays are rotated among our staff, giving you ample opportunity for full weekends off.
What Should You Bring to the Table?
A team player approach to work
Ability to multi-task and be flexible
A love for client care and exceptional customer service
Willingness to learn!
Typical starting pay range is $15.50 - $16.50 but is commensurate upon experience.
Job Description
SUMMARY
The Customer Service Representative (CSR) is an ambassador of the hospital serving as the first point of contact for our clients and their pets. The CSR answers telephones, greets clients, receives and transmits telephone and other messages, updates client business records, prepares invoices and collects payments, performs a variety of other related services.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Answers telephones and places calls quickly, efficiently and in a professional and friendly manner, using a multi-line telephone system.
- Screens calls to determine which should be handled by other staff members; follows established policies and procedures in referring clients for immediate treatment of animals when requests are accompanied by descriptions of acute symptoms.
- Answers client’s inquiries about hospital policies, basic pet care questions, costs of immunizations and spays/neuters.
- Receives and transmits telephone and fax messages accurately and promptly
- Greets clients, enters or updates client and pet information into the practice computer system, escorts the client to exam room.
- Prepares health certificates, immunization certificates, and euthanasia certificates
- Prepares client invoices and obtains payment after services are performed.
- Performs over the counter sales of specialty merchandise, exercising a technical knowledge of products sold
- Maintains a polished and professional appearance
- Performs other duties as deemed necessary
SUPERVISORY RESPONSIBILITIES
NA
PREFERRED EDUCATION & EXPERIENCE
- High school diploma or equivalent
- Relevant experience with basic office functions within a busy environment
- Previous reception and veterinary industry experience are preferred but not required
CERTIFICATIONS, LICENSES, REGISTRATIONS
N/A
COMPETENCIES
- Strong customer service
- Tact and diplomacy
- Strong written and oral communication and comprehension skills
- Flexible work attitude and work habits
- Ability to carry out basic mathematical tasks
COMPUTER SKILLS
To perform this job successfully, an individual should have knowledge of the NetSuite system; MS Excel Spreadsheet software and MS Word; MS PowerPoint Word Processing software.
TRAVEL REQUIREMENTS
No travel is expected for this position.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.
WORKING ENVIRONMENT
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Community Veterinary Partners. is committed to equal opportunity in employment. It is the Company’s policy that equal employment opportunity be provided without regard to age, race, color, sex, religion, national origin, sexual orientation, disability, covered veteran status, or any other status protected by law.
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