Front Desk Clerk, Peaks of Otter Lodge

The Opportunity 

Delaware North Parks and Resorts is hiring seasonal Front Desk Clerks to join our team at Peaks of Otter Lodge in Bedford, Virginia. As a Front Desk Clerk, you must be friendly, outgoing, and customer-service focused when addressing guests, so making a great impression is key. If engaging with guests is your forte, your next career move has arrived; apply now join our team.

Pay

$13.40 - $13.40 / hour
Information on our comprehensive benefits package can be found at .

Benefits at Peaks of Otter

Enjoy a workplace with a view! Join our tight-knit team working together in the beautiful setting of the Blue Ridge Mountains located along Virginia's famed Skyline Drive on the shore of Lake Abbott. With easy access to hiking, tours, nature talks, and festivals, each day inspires in special places like this!

• Weekly pay
• Free shift meal
• Employee discounts - 30% off retail items
• Referral bonus – earn $200 for each eligible referral
• Training and development with opportunities for internal mobility and growth including the chance to work at our other locations nationwide

Note: Additional benefits including insurance and vacation are available for eligible year-round positions at other Delaware North properties

 

Responsibilities 

• Greet and register guests via a centralized registration system and coordinate with housekeeping as needed
• Manage cash and credit card transactions while keeping accurate paperwork
• Resolve small guest issues immediately, delivering items to guests as needed
• Monitor and balance the daily figures, post room and tax charges on guest accounts

Qualifications 

• Good interpersonal communication skills in person and by phone and previous customer service experience is beneficial
• Ability to multitask, function in a professional manner under pressure from guests and supervisors
• No high school diploma or GED required

Physical Requirements 

• Ability to walk and stand for long periods of time, as well as bend and climb stairs throughout shifts
• Ability to lift up to 50 pounds

Shift Details 

Day shift
Evening shift
On call
Split shift
Holidays
Weekends
8 hour shift

Who We Are 

Peaks of Otter Lodge is located in the Blue Ridge Mountains one of the region's top hiking destinations.

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.