Shift Lead

POSITION:  Shift Lead

CLASSIFICATION​:  Non-Exempt

Reports to: Reports to the General Manager

Position Summary

The Shift Lead is responsible for assisting the store manager in leading the Baristas to deliver an exceptional experience to every customer in our retail cafés, including providing the utmost in hospitality and kindness, consistent high-quality beverages, and specialty coffee knowledge. You are responsible for learning operations and leading the team in the absence of the General Manager. The role requires that you act with integrity and respect, promote an accessible, safe, clean, and healthy work environment, act fiscally responsible, produce quality work, and be ethical and passionate about coffee. We love coffee and want you to love it too.

Compensation

• Competitive Hourly Wage

• 100% Employer Covered Premium Medical Insurance 

(for full-time employees working over 30 hours per week after 60 days of employment)

• Group Dental & Vision Insurance Plans Available

• Employer Covered Life Insurance Premium

• Flexible Spending Account (FSA) - Healthcare, Commuter and Dependent Day Care

• Employee Assistance Program (EAP) - Physical and Mental Health, Financial and Legal Coaching available at no cost to the employee

• 8 Equator observed holidays per year for eligible employees (including Martin Luther King Jr. Day and Juneteenth)

• 1 paid volunteer day per year

• Paid Time Off for voting on Election Day

• Paid Time Off

• 401K - Employees who complete 6 months of service and are over the age of 21 are eligible to enroll in the 401k plan. Equator matches employee contributions up to 4%.

• Free coffee

Key Responsibilities 

• Share passion for coffee and knowledge of specialty coffee with customers and employees

• Leads team in preparing and serving the highest quality handcrafted beverages

• Provides regular coaching and feedback to team members on drink quality

• Leads the team in sharing product knowledge

• Plan and execute the deployment of staff 

• Able to remain calm, professional, patient, kind, and productive in all situations 

• Leads and helps with store cleaning, stocking, and organizing 

• Ensure and uphold store cleanliness, organization, and food safety 

• Always act responsibly in protecting the store assets and facilities by ensuring compliance with Equator Coffees policies and procedures

• Communicates efficiently with the Store Manager on concerns such as employee engagement, work performance, customer feedback, and areas to improve 

• Work with the Store Manager to perform inventory control tasks

• You will be the ideal model for teamwork 

• Able to make decisions in the best interest of the customer as well as problem-solve in the absence of the manager 

• Contribute to store goals for achieving sales and improving profits 

• Will be responsible for the opening and closing of the cafe 

• Demonstrate respect, integrity, honesty, and knowledge to promote the culture, values, and mission of Equator Coffees 

Qualifications and Requirements

• Kind, welcoming, and patient even amid multi-tasking 

• Coffee experience preferred 

• Retail and/or customer service experience required 

• Demonstrates a passion for coffee and tea 

• Able to make customers the priority 

• Can provide ongoing positive and constructive feedback with ease 

• Curious to learn and gain knowledge and apply it to daily interactions 

• Is a Team Player 

• Capability to interface and maintain effective relationships with co-workers and customers

• Cash handling skills 

• The employee must occasionally lift and/or move up to 25 pounds. 

• At times, may be required to work more than 40 hours per week to perform the essential duties of the position

• High School Diploma or General Education Degree (GED) 

• Able to work agreed-upon full-time or part-time hours that include early mornings, evenings, weekends, and/or holidays

• Maintains a current state-issued Food Handler Card 

Compensation will be commensurate with experience.

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. Job responsibilities can change according to the operational needs of the business. The order in which duties and responsibilities are listed is not significant. 

Equator Coffees is an equal-opportunity employer. All aspects of employment including the decision to hire, promote, and discharge will be based on competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability or any other applicable legally protected characteristics.