Campground Hospitality Rock Stars - paid hours, FHU, supplies discount

Hospitality Rock Star Job Description

JOB TITLE

Work Camper

REPORTS TO

Campground Manager

GENERAL DUTIES

Responsible for the daily maintenance, housekeeping, grounds, maintenance, and general repairs on the campground, to include registration, retail, other income items, all other outlets centers, physical grounds and other various duties assigned by the onsite Campground Manager(s).

SPECIFIC DUTIES

• Delivery of Making It Great guest service, by engaging and demonstrating a positive and friendly interaction with guests and team members throughout all areas of the campground. Be a positive team member, friendly interaction with guests and have fun with what you do!
• Promote the KOA system by referring your guests to other KOA's along their journey, selling the Value Kard Rewards card and keeping staff informed of all KOA programs.
• Manage and maintain the standards and cleanliness of the campground's physical grounds to meet the needs of the guest and comply with the annual Quality Review process.
• Oversee general maintenance of the physical grounds and infrastructure. This will involve working with contractors on a project by project basis for repairs and maintenance that cannot be performed by staff.
• Work with managers and give input of ways to make customer experience better and increase Customer Satisfaction scores.
• Comply and promote all campground policies, programs, and procedures, including safety requirements.
• Enforce all rules and regulations established for the campground, including providing notice for violations, and assist in observing and ensuring proper safety of guests and staff.

**This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

EXPECTED RESULTS

• Presentation of the Making It Great guest service delivery and an on-going excellent guest service atmosphere through the following:
  • Demonstration of strong work ethic, attitude, and general positive customer service.
  • Professional and well-groomed appearance of dress and grooming, including uniform, name badge, etc.
  • Well-maintained campground including all facilities and grounds
• Understand and help deliery satisfactory Quality Review, Rate Your Stay survey results, and NPS scores
• Once adequately trained, this position will be expected to open, close, and operate the campground during times the manager is on vacation, or otherwise offsite for work-related travel, etc.

PHYSICAL REQUIREMENTS

• Must be able to lift up to 50 pounds, lift and carry 25 pounds occasionally and 10 pounds regularly
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
• Long periods of standing (75%), or sitting
• Ability to bend, stoop, kneel, crouch, and climb
• Requires the use of hands/fingers to handle or feel
• Able to travel by air and auto
• Able to work inside and outdoors frequently and in various climates
• Capable of moving safely over uneven terrain

JOB QUALIFICATIONS

• Hear, speak, and write the English language fluently
• Excellent employee & customer relations skills & ability to manage confrontation
• Ability to work in a fast-paced work environment
• Strong decision-making ability
• Excellent problem solving abilities
• Motivated, goal oriented and results driven
• Firm understanding and working knowledge of KampSight (training will be provided)
• General knowledge of computers and connectivity
• Ability to maintain confidentiality
• Able to work nights, weekends, holidays, and be on-call throughout the day & night
• Valid driver's license

Compensation

• Hourly paid wages on top of Free Site Subject to experience and qualifications..
• Hourly pay ranges of 11-13/hr based on experience and skill level.
• Full Hook Up site (Water, Power, Electric) included at no cost (no work for site requirements)
• Job requires that you live onsite due to the nature of the business and on call requirements.
• Cell phone: A cell phone will be provided for each Manager at no cost to you (valued at $200/month)
• Discretionary Bonus: You are eligible for Company paid bonuses. Bonuses are not guaranteed and are solely discretionary and dependent upon both Company financial performance and employee's performance.

Other Information

• While living and working on the property, you will agree to obey all state and federal laws and abide by the Company policies.
• Employment is "at will" meaning either the employee or the Company can end that relationship, at any time, with or without prior notice or cause. If your employment is terminated, you will promptly return all petty cash, credit cards, records, equipment, documents, etc. involved in running the property.