Associate Network Administrator (Hybrid)

KLDiscovery, a leading global provider of electronic discovery, information governance and data recovery services, is currently seeking an Associate Network Administrator for an exciting new opportunity.

As an Associate Network Administrator, you will be responsible for ensuring the stable operation of the Company networks. This includes installing, configuring, maintaining, supporting, and optimizing all network hardware, software, and communication links. The person will also analyze and resolve or escalate ticket service requests and assist in troubleshooting network communication issues with other IT teams.

This is a hybrid position with occasional visits to our Eden Prairie and Brooklyn Park datacenters required.

Responsibilities

• Perform network administration tasks (ex: ACLs, 802.1x groups, and device provisioning); research event-log warning and errors; and monitor resources to ensure that network architecture components work together seamlessly.
• Install, configure, monitor, and troubleshoot network-related hardware.
• Configure hardware, peripherals, services, settings, etc. in accordance with security standards and operational requirements.
• Assist with deployment and provisioning activities.
• Maintain and update system networking devices.
• Execute appropriate documentation, inventory, and related IT control procedures.
• Assist other teams with troubleshooting to identify root causes and provide technical support when needed.
• Maintain documentation of systems and processes.

Qualifications

• 1-4 years' experience in an IT Support or Network Administration role.
• Demonstrate working knowledge and experience supporting an IT 24x7 production environment using best practice Network Administration skills.
• Demonstrate Entry-level knowledge and experience in implementation and ongoing support of global network environment.
• Entry-level understanding of WAN connectivity protocols and solutions including but not limited to: MPLS, OSPF, BGP, SD-WAN, PTPs, etc.
• Entry-level understanding of layer 2 technologies including but not limited to: STP, VPC, MLAG, 802.3ad, ARP, etc.
• Entry-level understanding of load balancing technologies, NAT/PAT, ACLs, traffic shaping.
• Effective troubleshooting, problem solving, creative/analytical thinking, and decision-making skills.
• Working understanding of hardware/software upgrades, installations, and maintenance.
• Understanding of problem management, incident management and change control processes.

Why You will Love Working for KLD

At KLD we invest in employees and their families by placing their wellbeing first. We offer competitive total compensation that includes base pay, bonus potential, inclusive benefits, wellness programs, and perks. We use market and industry data to inform pay decisions while considering geography and labor markets, individual experience, and business needs. Individual compensation will vary, although a reasonable estimate of the current annualized base pay range for this position is $55,000 to $75,000.

• This position is hybrid, and we offer a high-performance laptop computer, options for wireless headset or external speaker, up to two 24" 2K monitors, and a mobile phone for business use.
• Generous paid time off, that offers various time off options to help employees maintain a work-life balance, such as vacation, paid sick leave, parental leave, paid jury leave and more!
• Comprehensive health, dental, vision and supplemental benefits package that includes life insurance, short- and long-term disability, to promote the health of our employees.
• Remote-friendly, flexible working culture, where you can apply to work from a number of global locations.
• A focus on continuous professional development through various training and education reimbursement programs.
• A diverse and inclusive workplace where we all learn, grow, and achieve the greatest heights...together.
• A surrounding team of mission-driven individuals who genuinely love what they do.
• Equity incentives and company bonus programs; that way, we all share in the success of KLDiscovery.
• Free, fun, interactive and incentivized global wellness program that promotes the wellbeing of our employees plus offers a wide range of perks and discounts!
• FREE Employee Assistance Program (EAP) because we all could use a little help and support every now and then.
• 401(k) with employer match to help our employees achieve financial success.
• KLD supports the communities where our employees live and offers a paid community service day for employees to volunteer with what resonates with them.
• To keep our furry, 4-legged family members healthy, KLD employees can opt in for Pet Insurance.

Our Cultural Values

Entrepreneurs at heart, we are a customer first team sharing one goal and one vision. We seek team members who are:

• Humble - No one is above another; we all work together to meet our clients' needs and we acknowledge our own weaknesses
• Hungry - We all are driven internally to be successful and to continually expand our contribution and impact
• Smart - We use emotional intelligence when working with one another and with clients

Our culture shapes our actions, our products, and the relationships we forge with our customers.

Who We Are

KLDiscovery provides technology-enabled services and software to help law firms, corporations, government agencies and consumers solve complex data challenges. The company, with offices in 26 locations across 17 countries, is a global leader in delivering best-in-class eDiscovery, information governance and data recovery solutions to support the litigation, regulatory compliance, internal investigation and data recovery and management needs of our clients.

Serving clients for over 30 years, KLDiscovery offers data collection and forensic investigation, early case assessment, electronic discovery and data processing, application software and data hosting for web-based document reviews, and managed document review services. In addition, through its global Ontrack Data Recovery business, KLDiscovery delivers world-class data recovery, email extraction and restoration, data destruction and tape management.

KLDiscovery has been recognized as one of the fastest growing companies in North America by both Inc. Magazine (Inc. 5000) and Deloitte (Deloitte's Technology Fast 500) and CEO Chris Weiler has been honored as a past Ernst & Young Entrepreneur of the Year. Additionally, KLDiscovery is an Orange-level Relativity Best in Service Partner, a Relativity Premium Hosting Partner and maintains ISO/IEC 27001 Certified data centers.

KLDiscovery is an Equal Opportunity Employer.

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