Bilingual Japanese English Field Service Engineer 79403-4

This junior-level Engineer position is responsible for providing field service engineering activities to Company customers independently. This position troubleshoots more complicated products and problems. Essential Job Functions Field Service Engineering • Receives service calls from customer. Determines customer need or problem and responds accordingly. • May provide over-the-phone consultation and advice to customer, may need to respond to emergency customer situation or may schedule and repair Company’s products at customer site. • Performs preventative maintenance on Company products. • Establishes and manages a local maintenance service structure. • Inspects and evaluates customer usage of Company products. • Provides training to customers in usage and maintenance of Company products. • Provides application support on Company products to customer. • Provides liaison between customer and applications programmer for customer requests involving change in applications. • Researches market needs and customer applications of Company products. • Submits application report to management in a timely manner. • Supports sales activities and establishes and maintains good relationship with customers. • Participates in sales meetings as required. • Provides training to other Company field service engineers as needed. • Submits various reports, such as service reports, weekly report, and expense report to management in a timely manner. • Receives follow-up and additional training on Company products in Japan. • Responsible for maintaining company parts and tools. • Effectively communicates with Japan headquarters’ engineers regarding the product applications, technical issues, etc. Company will support moving cost. Must be Japanese/English Bilingual