Mechanical Engineering Technician (Engine Technician, Engineering Aide)

Summary: Call Center Helpline to assist Client dealers submit 30-50 inquires per day typically seeking assistance identifying Client parts for their application. This role requires timely and accurate responses of technical information to Client dealers worldwide. Inquiries are received by the Client Technical Help Line by phone, email and web site. You are 1 of a 3-person team. Technical inquiries are related to products including engines, engine components, drivetrain, electronics & hydraulics. Often the dealer needs help selecting the correct part so they can place an order. Typical task breakdown: Respond to dealer inquiries from phone calls, emails and website submissions. Log the inquires in Salesforce program. Utilize Client system to look up answers. On occasion, you may need to contact engineers to help answer the dealer inquiry. Potentially 20-30 dealer interactions per day per person. Ability to multi-task Main interaction is with the dealers via phone, email and web. Interact with 2 other helpline personnel, service and design engineering for help answering. Education & Experience Required: Minimum of associated degree in a technical field, or equivalent experience. Will accept a bachelor’s degree. 2 years of experience is desirable but not required. Internship experience is acceptable. Technical Skills: Computer skills including ability to learn a variety of applications Working knowledge of engines and engine components. Basic understanding of engineering systems including Service Information System (SIS), Technical Marketing Information (TMI), HVC Desktop. Working knowledge of Salesforce.com applications. Compensation: The pay rate range above is the base hourly pay range that Aditi Consulting reasonably expects to pay someone for this position (compensation may vary outside of this range depending on a number of factors, including but not limited to, a candidate’s qualifications, skills, competencies, experience, location and end client requirements). Benefits and Ancillaries: Medical, dental, vision, PTO benefits and ancillaries may be available for eligible Aditi Consulting employees and vary based on the plan options selected by the employee.