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in Schenectady, NY
Patient Care Specialist (Full-time)
•20 days ago
Estimated Pay | $19 per hour |
---|---|
Hours | Full-time, Part-time |
Location | Schenectady, New York |
Compare Pay
Estimated Pay We estimate that this job pays $19 per hour based on our data.
$15.03
$19.00
$28.63
About this job
Job Description
Job Description
Division/Department:
OrthoNY/Administrative Support Staff
Location:
Schenectady
Job Title:
Patient Care Specialist
Reports to:
Site Manager
Type of position:
Full Time Monday-Friday 8:30am-5pm
FLSA Status:
Non-Exempt
GENERAL DESCRIPTION
Patient Care Specialists act as a liaison between providers and patients to coordinate tests, procedures, appointments, and book surgeries as well as providing required medical documentation and basic education when communicating with patients.
RESPONSIBILITIES
- Perform follow up related to past, present or future office visits of patients for their designated providers;
- Schedule surgery to include booking, booking pre/post-op appointments and follow up on clearance and documentation in the patient’s medical record;
- Complete paperwork (i.e., disability, worker’s comp, PT referrals and prior authorizations) as needed;
- Receive/mail/fax/scan PT, surgical documents and all correspondence from referring physicians as needed;
- Handle all appointment rescheduling for providers as needed;
- Respond to incoming task/calls from Call Center/ Front End to override/accommodate emergency appointments as well as all necessary patient calls;
- Coordinate providers schedule to include, but not limited to: meetings, attorney conferences, cases, appointments and provide communication to provider;
- Obtain necessary patient information to include, but not limited to: medical necessity, medical records, medical transportation auth, home care orders and evaluations, referrals, PT prescriptions;
- Communicate with case managers regarding care as needed;
- Other responsibilities as needed/assigned.
QUALIFICATIONS
- High school diploma required, Associate or Bachelor Degree preferred;
- 3 years of experience working in an office setting, medical setting preferred;
- Surgical scheduling experience and/or LPN license and experience a plus;
- Proficiency with Microsoft Office required; experience with an EMR a plus;
- Exceptional written, verbal and interpersonal communication skills;
- Highly organized with strong attention to detail;
- Valid driver’s license and vehicle for needed travel.
OTHER INFORMATION
- This position will be based in our Schenectady office and/or satellite location; ability to travel between OrthoNY offices is needed;
- 40-hour work week with occasional overtime
- This position will require a combination of long periods of sitting and standing with repetitive hand movements (typing), occasional bending and twisting and occasional carrying and/or lifting up to 20 pounds.