Case Manager Level 2 HSPRS (North Carolina)

Must be able to travel primarily in the North Carolina area. Must be Bilingual in Spanish and English. This position has a flex schedule that includes evenings and weekends.

JOB PURPOSE: The Home Study and Post-Release Services (HSPRS) Case Manager Level 2 will provide case management and supportive services to unaccompanied immigrant children released from federal custody. The HSPRS Case Manager will work in collaboration with program staff and supervisors to cultivate a client-centered and trauma-informed approach to service provisions.

ESSENTIAL JOB RESPONSIBILITIES:

Conduct home visits and phone contacts with the dual purpose of assessing the safety, and appropriateness of the child's placement with their caregiver (sponsor) and connecting the child to services in the community to address risk factors.

Ongoing case management focuses on screening and making appropriate referrals to address the child's needs in the following domains: Placement issues, safety issues, education, health, mental health, legal/immigration proceedings, substance abuse, independent living, criminal/juvenile justice, and child enrichment activities.

Conduct age-appropriate comprehensive assessment in a child centered, trauma-informed manner and documented in an online case management system.

Provide crisis intervention services directly, as needed, or connect family to services to ensure minor's safety and well-being in a crisis situation.

Actively establish, enhance and maintain liaison relationships with key government agencies, and non-profits/ community organizations.

Comply with policies and procedures governing the program and ensure that the program is operating at maximum efficiency.

Meet or exceed program productivity expectations on a regular and sustained basis

Other duties as assigned.

Demonstrate Exceptional customer service, in Everything you do, by placing the child, family, Veteran or client first to support our mission to "Empower people to build better lives for themselves, their families, and their communities."

ESSENTIAL QUALIFICATIONS:

Minimum of 1 years of experience relevant to the position and working with vulnerable or migrant populations; 3 years preferred

Proficiency in Spanish/English (written and spoken language skills)

Excellent verbal and written communication skills

Ability to handle confidential material in a responsible manner

Able and willing to travel domestically up to 60% of the time.

Proficiency in Microsoft Office applications

EDUCATION: Bachelor's degree in education, psychology, sociology, or other behavioral sciences equivalent.

EXPERIENCE: See Essential Qualifications and Education

ATTENDANCE: Must maintain regular and acceptable attendance at such level as is determined in the employer's sole discretion.

LICENSES: Driver's License with clear record.

VEHICLE: Must have daily use of a vehicle without prior notice.

OTHER: Must be available and willing to travel to various locations and with such frequency as the business need dictates.

Endeavors and Endeavors Unlimited, Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a veteran in accordance with applicable federal laws. Endeavors and Endeavors Unlimited, Inc. also complies with applicable state and local laws governing nondiscrimination in employment in every location its employees are working. This policy applies to all terms and conditions of employment, including but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Endeavors and Endeavors Unlimited, Inc. are Equal Opportunity Affirmative Action Employers.

EXCEPTIONS TO THESE CRITERIA MUST BE APPROVED BY THE DEPARTMENT HEAD.