Customer Service Representative

**Customer Service Representative**

**Department:** Customer Service - NY **Location:** Syracuse, NY

*Apply now to be considered for our next new hire training class which will begin on April 12, 2021*

As a Customer Service Representative specializing in alarm monitoring, you will be an essential employee that will be contributing to our mission to protect lives and property by playing a critical role in responding and resolving emergency situations in communities across the US and beyond. As a member of our team, you represent Rapid Response by being the voice over the phone to let the customer know help is on the way or provide solutions to ensure that a customer feels their needs have been met. No industry experience is necessary; we provide you with extensive 4-week paid training in a structured, team-oriented environment to equip you with the necessary skills to handle emergency alarms, procedures, and protocols to protect life and property.

As essential employees of Rapid Response, you will be eligible for the COVID-19 Vaccination as part of Phase 1B which includes individuals that work in public safety communications.

Apply now, or text CAREER to 315-330-8355 to apply later!

**Start date:**

April 12, 2021

**Responsibilities:**

* Handle security alarm emergencies for homes and businesses

* Process inbound/outbound calls from customers and authority agencies

* Provide detail-oriented customer service and empathetic support to our customers with a sense of urgency

* Follow company protocols and procedures

* Maintain full knowledge of new policies and training materials

* Successfully complete all required training classes

**Qualifications:**

* Associate's degree, equivalent Military, or 2+ years of relevant work experience providing customer service

* Proficient computer, written, and verbal skills

* Ability to obtain security licenses in all required states (we apply for these for you once employed)

**What awaits you at Rapid Response:**

* Annual salary increases and performance bonuses

* Medical, Dental, Vision, and 401k

* Additional compensation for special skills, particularly: bilingual in Spanish, and completed EMD or EMT certification

* The opportunity to make an impact on communities across the country every day

Rapid Response Monitoring is a national leader in electronic security monitoring and an Essential Business, designated by the Department of Homeland Security, dedicated to protecting life and property. Founded in Syracuse in 1992, we are a critical response center focused on saving lives and protecting homes and businesses. Whether its a fire at a family home, an armed intruder at a business, a missing vehicle, an evening jogger, or a lone family member having a medical emergency, our heroes are there to help every day. Supported by teams of experts in their respective fields, our 600+ highly trained specialists are the 24/7 backbone for thousands of alarm companies across the country.

Rapid Response Monitoring Services, Inc. is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

Rapid Response Monitoring Services, Inc. is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact us by phone: 833.205.8900 or by email: disabilityaccommodations@rrms.com.

For technical support or questions regarding the Recruiting process, please contact us by sending an e-mail to jobs@rrms.com. We are a company that participates in e-verify. For more information, see

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