Thruway Sporting Goods Sales Associate

Salesperson-All Departments

Goals

• To provide ongoing high level of customer service.
• To increase sales through service, knowledge, and sales techniques.
• To provide a comfortable and friendly environment for our customers.

Specific duties relating to goals:

• Approach each customer with a friendly greeting when they enter the store and your department. Check back periodically with customers to re-engage.
• Make smart product suggestions to fit the needs/desire of the customers based on interaction.
  • Give examples of how products work, benefits of specific products and materials. Gain this knowledge through ongoing training from in-store and online resources.
• Make suggestions to add on and increase the sale.
• Ask the customers for feedback on products that we currently carry or items that they would like to see in the store. Share with Managers.
• Walk the floor constantly, making sure that the area is clean and organized
  • Vacuum, clean, dust or sweep when necessary
  • Keep tripping hazards, boxes, tools, ladders, etc. off the sales floor
• Keep personal talk to a minimum and never engage in political or other sensitive conversations with customers.
• Fill in merchandise, receive shipments, maintain visual presentation, and perform other tasks as directed.

Other required duties

• Maintain vigilance for suspicious activity or shoplifting and inform investigations promptly when necessary.
• Cover breaks or other departments when asked and run registers when necessary.

Position requirements

• Friendly, outgoing and positive attitude
• Strong communication skills
• Neatness and cleanliness
• Ability to interact with customers, ask questions, and listen
• Willingness to help in any situation

Organizational structure and hierarchy

• Position will report to all members of Management. Tasks will be assigned by managers.
• Schedule will be created and maintained by Store Managers
• Salesperson will work together with other employees to complete projects and assist customers
• Director of Investigations has authority to direct salespeople regarding security issues