RESIDENTIAL FLOORING SHOWROOM ATTENDANT (NON-SALES)

Responsibilities:

Customer Assistance:

Greet and welcome customers, creating a friendly and approachable atmosphere in the showroom.

Understand customer's flooring needs and provide informative assistance without engaging in sales pitches.

Product Knowledge:

Stay updated on the features, benefits, and specifications of different flooring products.

Assist customers in exploring various flooring materials, styles and installation options.

Samples and swatches:

Maintain a well organized sample area with accesible product samples and swatches.

Aid customers in obtaining and comparing samples to facilitate their decision making process.

Quotations and Estimates:

Collaborate with sales representatives to support in preparing quotations and estimates for customers.

Provide customers with information on pricing, installation costs and other relevant details.

Showroom Maintenance:

Ensure the showroom is clean, organized, and aesthetically pleasing.

Update product displays to showcase new arrivals and promotions.

Follow-Up:

Maintain a follow-up system to check in with customers post-visit and address any additional questions they may have.

Gather feedback on the showroom experience to identify areas for improvement.

Collaboration:

Collaborate with colleages, including sales teams, to ensure a cohesive and customer-focused showroom environment.

Participate in training sessions to enhance product knowledge and customer service skills.

Qualifications:

High school diploma or equivalent; additional education or certification in interior design, customer service, or a related field is a plus.

Excellent communication and interpersonal skills.

Strong customer service orientation with a positive and friendly demeanor.

Ability to lift and move flooring samples.

Basic computer skills for logging customer interactions and maintaining showroom records.

Knowledge of residential flooring materials and installation processes.