Customer Service Dispatcher

We are looking for an individual who is skilled in problem-solving to join our growing team. We are in need of a dependable dispatcher who can assist us in organizing the increasing number of service calls coming from our expanding clientele and workforce.

You will be responsible for creating work schedules, handling customer requests, and confirming appointment dates and locations. You will also talk to field units and customers using two-way radios, cell phones, and different messaging apps. If you have extensive experience working with data entry, and you are proficient in both interpersonal communication and basic computer skills please apply right away if you think you might benefit from this opportunity.

$18 - $22 hourly

• Set sales and service appointments, including time for technicians to install new equipment
• Provide assistance to management in the development and improvement of various systems and procedures
• Handle a substantial volume of incoming communications from customers and employees, including phone calls, emails, and chats
• Distribute members of the field team while keeping an eye on the route, the status, and the weather in order to organize, prioritize, and change scheduling
• Collect information both internally and externally from clients to manage and update the database with complete and accurate information
• Make outbound calls to promote, remind, and schedule clients for recurring preventive maintenance

• Experience with both Google Suite and Microsoft Office at a competent level is required
• Math skills and experience in client payment collecting, data entry, and record keeping are needed
• Having experience working with individuals in high-pressure and fast-paced environments is a plus
• Excellent customer service skills and a passion for working with people is essential
• Candidate required to have high school diploma or GED; preference for candidates with associate or bachelor’s degree

Ellis & Parrish Overhead Doors was founded on the concept of customer service that is over the top and has a wow factor. It is our mission to make this concept be provided and felt on every project. No matter the size of the project, we treat them all the same, like it’s a family member. If you’re looking for a local garage door company near you in the North Texas area, we would love to be considered for your garage door repair and installation needs.