Shop Foreman & Technical Communicator

Position Specifics

Department: Service

Reports to: Service Manager or Service Location Manager

Supervises: None

Dealer Profile Administration (DPA) Code: Shop Foreman

Revenue Generating: No

Purpose

Assists in coordinating and directing the workload and knowledge of the technicians for maximum efficiency and productivity. Advises and recommends the Service Manager regarding technician skills and training needs.

Responsibilities

• Assists with the assignment of jobs and work areas to Service Department employees according to their skills and knowledge.
• Resource for Technicians, Service Managers/Service Advisors and Parts Leads to help resolve critical product problems by assisting in diagnosis and repair and sharing of best practices.
• Coordinates CCMS cases between Technicians and John Deere CCMS factory support as needed
• Works with John Deere as a partner in quality to help identify emerging product quality concerns and support problem resolution
• Assists in the appraisal of repair orders coming into the Service Department and may participate in repairs
• May review repair orders for accuracy and completeness
• Directs and assists in the diagnosis of machine problems of technicians and apprentices
• Coordinates and schedules all in-house technician training
• May fill the Service Manager or Service Location Manager role in their absence
• May assist in providing performance feedback for service technicians and staff to the Service Manager or Service Location Manager
• May assist in the tracking and scheduling of Product Improvement Programs?
• May participate in Service EDUCATE Training programs required for the development of skills and knowledge
• Maintains a clean work area and performs work in a neat and orderly fashion
• Follows all safety rules and regulations in performing work assignments
• Maintains current knowledge of John Deere and competitive equipment

Experience, Education, Skills and Knowledge

• 7+ years of experience performing service repairs; demonstrated experience consistently meeting performance metrics preferred
• Experience leading a team and working cooperatively in a team environment
• Experience using special tools and following Technical Manual procedures on machines of the Technician’s specialty
• Experience with the mechanical, electrical and hydraulic systems used in off road, construction, lawn, or heavy equipment
• Experience operating vehicles, tools, and equipment for diagnostic purposes
• Experience with basic computer functions; Experience using Service ADVISOR™ or other computer based diagnostic repair tools preferred
• Experience communicating effectively verbally and in writing
• Must have an adequate toolset to perform job responsibilities
• High School Diploma, GED, or equivalent experience required; Associates Degree preferred
• Valid driver’s license required; CDL (Commercial Driver’s License) preferred