Server

Job Summary:

Welcome to The Cliffs, where stunning natural beauty meets southern hospitality across seven vibrant communities in the Carolinas. Our mission is to create exceptional experiences and activities through a dedicated team committed to excellence and enriching the lives of our members and staff. If you're seeking daily challenges, career advancement, and the opportunity to contribute to something greater, join The Cliffs family.

Job Duties:

• Foster a long-term partnership among members, associates, and vendors to promote sustainable Total Wellness across physical, emotional, intellectual, spiritual, social, ecological, and financial aspects.
• Provide Relational Service to members and guests, focusing on personalized, attentive care.
• Maintain attention to Details, ensuring high-quality products and services for members.
• Strive for Continuous Improvement in all areas, including knowledge, quality, consistency, service, products, safety, wellness, and member satisfaction.
• Take and accurately enter food and beverage orders into the point-of-sale system, describing menu items and specials to guests.
• Interact with bartenders to set up drink glasses and maintain a safe and sanitary work environment.
• Collaborate with co-workers to ensure clear communication and efficient service delivery.
• Upsell menu items or specials to maximize revenue, accommodating special guest requests.
• Serve menu items promptly and courteously, monitoring meal progression and addressing guest needs.
• Perform pre- and post-shift side work, including stocking service stations and settling customer payments.
• Assist hosts/hostesses with greeting and seating guests, as well as filling glasses.
• Demonstrate knowledge of menu items, daily specials, and respond to guest inquiries about food and beverage offerings.
• Monitor and ensure guest satisfaction throughout their dining experience, responding promptly to any requests or concerns.
• Clear tables between courses and assist with food delivery, maintaining table tidiness throughout the meal.
• Report equipment problems and maintenance issues to the Food & Beverage Supervisor.
• Attend educational staff meetings to enhance skills and knowledge.

Background/Experience:

• Completion of some high school education.
• Minimum age of 18 years (due to alcohol service requirements).
• Minimum 1+ years of prior serving experience in a quality club, hotel, or restaurant.
• Knowledge of fine wines and food is preferred.
• Strong listening and oral communication skills.
• Excellent interpersonal skills with a customer-first mentality.
• Demonstrated adherence to quality standards for safety, sanitation, and food handling.
• Experience using computers.
• Willingness to work weekend, holiday, and evening shifts.