Member Experience Specialist II

Company intro:

Community Financial Credit Union is a full-service financial institution that serves anyone living, working, worshiping, or attending school in Michigan. We are a not-for-profit institution and have been in business for over 70 years!

Community Financial Credit Union HQ is located in Plymouth, MI. We have 14 branches in the Metro Detroit Area well as Northern Michigan.

Job description:

The Member Experience Specialist II creates unparalleled in-person experiences for existing and prospective members seeking specialized investment and business financial products and consultation that interface with CFCU through our retail locations. By conducting interactive and collaborative interviews at new member origination, subsequent complex account maintenance and transactional requests, the Member Experience Specialist II will identify opportunities to expand existing investment and business relationships while positioning CFCU as a first-choice market leader and the primary financial institution for the members they serve.

Compensation for this position has a starting amount of $22.55 hourly but has the opportunity to increase with relevant work experience and transferrable skills.

Possible work locations include Plymouth, Canton, Livonia, Westland, Northville, and Wixom.

A Day in the life of a Member Experience Specialist II can look like:

• Protect the integrity and confidentiality of our membership by identifying members/account ownership to ensure proper access is upheld. Perform transactional duties to serve members with high accuracy in accordance with credit union policies and procedures as well as adhering to CFCU's balancing standards and proper dual control.
• Originate and expand member relationships by conducting an in-depth and personalized review of the member's financial position. This is achieved by interviewing and finding opportunities to recommend product and services that meet the members financial goals.
• Stay on top of news about products and initiatives, ready to apply your learning to member interactions.
• Exceed service expectations by creating unparalleled member experiences and excellence with every interaction; taking ownership of issues and challenges, increasing member loyalty.

What you bring to the table:

• High school diploma or equivalent.
• Minimum two years' experience as a service representative in the retail or service industry or equivalent experience. Demonstrated proficiency at CFCU in a similar role may also be considered.
• Proficiency using Microsoft Suite.

Top benefits:

As a team member at Community Financial Credit Union, you'll enjoy:

• Medical, dental, and vision plans
• Four weeks of PTO for all full-time team members
• Federal Bank Holidays off
• A generous 401k match
• Numerous employee engagement activities

What our organization has to offer:

• Community Resource Groups
• Volunteer time off, caregiver time off, family event time off
• Volunteer opportunities
• Company events
• Mentorship Program, Internal Growth Program

Contact/application information:

If this description appeals to you, please submit an application! A member of CFCU's Talent Acquisition Team will be in contact with you shortly!

Equal Employment Opportunity Policy:
Community Financial Credit Union is an equal opportunity employer (M/F/D/V). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, gender identity or expression, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable Federal, State or local laws.