RETAIL SALESPERSON

JOB SUMMARY

Sells products or services to clients

Provides customer service and resolves issues by offering solutions, explanations and options

GENERAL ACCOUNTABILITIES

Projects a warm, inviting and trustworthy image on the phone.

Ensures full customer satisfaction and maintains a friendly, helpful demeanor.

Prepares quotes and answers customer inquiries.

Provides customers' information about products or services

Researches new product requests and writes orders.

Totals price and tax on merchandise purchased by customer to determine bill.

Process financing applications

Accepts payment through financing application and documentation, check, credit card or cash.

Serves as a liaison between clients, scheduling and warehouse departments.

Tracks and prepares reports on daily, weekly and monthly leads and sales.

Identifies and prioritizes problems and issues related to service area.

Maintains close contact with customer to give updates on order progress

Refers unresolved customer issues to designated departments for further investigation.

Keeps records of customer interactions, recording details of inquiries, or comments, as well as actions taken through clear documentation.

Answers customer's questions concerning location, price, and use of

merchandise.

*The company reserves the right to add or change duties at any time

JOB QUALIFICATIONS

Education: High school diploma or equivalent

Experience: 1-2 years of related experience or equivalent combination of education and experience

SKILLS

Excellent verbal and written communication

Service orientation

Critical thinking

Active listening

Negotiation

Persuasion

Basic computer skills (i.e., Word, Excel)