Homebuyer Concierge

Homebuyer Concierge

US-NC-Morrisville

Job ID: 2024-32481
Type: Regular Full-Time
# of Openings: 1
Category: Sales
PAR - SUN

Overview

Welcome Home! Build your career with Lennar!

As one of the nation's largest builders, Lennar has built over one million new homes for families across America. Since 1954, our communities have catered to all lifestyles and family dynamics, whether you are a first-time or move-up buyer, multigenerational family, or active adult.

At Lennar, Everything's Included in our homes, and Everyone's Included on our team. Our Everyone's Included vision is to be as inclusive and diverse as the communities we build unleashing the power of diversity within our workforce to drive innovation & sustainable growth.

Homebuyer Concierge:

Lennar is seeking a Homebuyer Concierge to coordinate customers through all aspects of the homebuying process and be the main point of contact from sales agreement through closing to create an exemplary experience and to ensure they are Tickled, Delighted, and Happy with their new home purchase. The Concierge will interact with homebuyers regularly via phone, email and in person to provide them with updates about the status of their home and estimated timelines. The Concierge will deliver a high-touch customer experience that mirrors the level of quality found throughout Lennar. The Concierge should be extremely organized and a customer service-oriented team player.

Responsibilities

Primary Duties and Responsibilities:

• Serve as the customer's main point of contact throughout the construction and closing process, be the point person between the homebuyer and the community team (i.e., sales, construction, warranty, mortgage, and title).
• Set clear and concise expectations with customer that support Lennar processes and policies.
• Provide homebuyers with relevant weekly updates on the status of their build and help answer all questions or concerns.
• Coordinate introductions and meetings between buyers and other members of the team on mortgage, title, construction, and warranty.
• Facilitate all real estate documents generated in Salesforce and once complete send for review by the sales team.
• Maintain transaction pipeline for multiple sales professionals.
• Update Salesforce and utilize for reporting.
• Generate phone calls and email correspondence to homebuyers.
• Obtain all necessary signatures on sales agreement, disclosures and other necessary documentation.
• Coordinate homebuyer new home orientation and final walkthrough.
• Provide proactive weekly feedback and analytics to Sales Team regarding sales activities.
• Input all necessary information into client database and transaction management systems.
• Attend weekly community team meetings.
• Assist with administrative, marketing, maintenance and cleanliness needs in assigned communities.
• Set customer expectations for providing feedback on customer service surveys (H2 Insight) after closing to identify areas of opportunity in our home-buying experience.

Qualifications

Education and Experience Requirements:

• High School Diploma/GED Required, Bachelor's Degree Preferred
• Minimum 2 years' experience supporting a high-volume sales team
• Minimum 2 years' experience of customer service in a sales environment
• Excellent verbal & written communication skills required
• Attention to detail and excellent organization skills a must
• Intermediate or greater proficiency in Microsoft Office
• Ability to work a rotational schedule including weekends & holidays
• Professional appearance and ability to utilize technology for virtual meetings and videos
• Ability to adapt quickly and maintain a positive attitude in a fast-paced and ever-changing environment
• Valid Driver's License, satisfactory driving record and valid auto insurance coverage required

Physical Requirements

This is primarily an active position, which requires the Concierge to have the ability to walk, stand and climb stairs in/around homes, models, and properties in all stages of construction. The Concierge must be able to operate computer equipment, bend, stoop, reach, lift, and move or carry up to 25 lbs. The ability to work both indoors and outdoors in all weather conditions is required. Finger dexterity is a necessity.

Additional Requirements:

The ideal candidate will possess a confident and enthusiastic personality as well as creativity and innovation to provide an exceptional customer experience. Looking for ant self-starter who is energetic, competitive, and decisive, with a genuine desire to work effectively with all customers.

This description outlines the basic tasks and requirements for the position noted. It is not a comprehensive listing of all job duties of the associates.

FLSA Status

Non-Exempt

Lennar Core Values

Our commitment to Quality, Value, and Integrity is the underlying foundation upon which Lennar was built, and these three fundamental principles still guide us in caring for our customers, associates, shareholders, and community.

Life at Lennar!

Lennar recognizes our associates are the heart of the company's success. Learn new skills, build your path, and become an integral part of the Lennar Family.

When You Join:

• Health Insurance - Medical, Dental & Vision
• Vacation - 3 weeks of vacation per year to start
• Holidays, Sick Leave, & Personal Days
• 401(k) Savings Plan with company match
• Paid Maternity & Bonding Leave
• New Hire Referral Bonus Program
• Product Purchase Discount for Associates
• Associate Assistance Plan
• Everyone's Included Day - In the spirit of inclusion, diversity, and caring for our community, Lennar encourages our Associates to take a day to connect, reflect and inspire those around us, in a way that is uniquely important to you.
• And More!

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

Please see job description

PI237893336