Staff Site Reliability Engineer - Middleware Technologies/Cloud Operations

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

• Manage Production Environment:

  • Monitor Production environments and work with various teams to resolve Mission Critical issues.

  • Provide expert advice and consultation with regards to Application and Web Server configurations (WebSphere Application Server, Apache, Tomcat) and Messaging solutions (IBM MQ, Rabbit MQ)

  • Provide level 2 and 3 production support for Middleware components and applications.

  • Lead problem resolution and improvement efforts

  • Drive constant interaction with application support, developers, and other infrastructure teams.

  • Enhance Middleware and Integration operating procedures to make a difference on a global or local scale.

  • Automate day to day tasks using Shell Scripts/Python, Ansible, Jenkins, Chef etc.

  • Lead MW specific B1 & B2 projects along with critical BAUs (Ex: Certificates, Security patch, etc.) within CYBS during US Time zone.

  • Manage CHGs/INC/Requests due to PD/PRE dependency during US time zone.

• Cloud Initiative:

  • Lead the design, implementation, and management of highly available and scalable infrastructure for all cloud initiatives (Ex: GCP, Azure, AWS).

  • Collaborate with internal stakeholders to understand business requirements and translate them into effective cloud-based operational architectures.

  • Design, implement, and optimize Middleware components & services on GCP/Azure/AWS.

  • Develop and implement best practices and standards for deploying and managing applications on Middleware components.

  • Perform system and application performance tuning and optimization to maximize efficiency and scalability.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications
* 5+ years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD, OR 8+ years of relevant work experience.


Preferred Qualifications
* 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
* Must have worked and supported complex distributed infrastructure involving Network, Load Balancers, Middleware, Storage, Databases etc. and should have the ability to drill down issues quickly.
* Must have experience in working on Middleware components on Cloud platform like GCP, Azure, AWS.
* Expert in WebSphere Application Server, IBM HTTP Server, Tomcat, Apache, Hazelcast.
* Experience with messaging solutions e.g., IBM MQ or Rabbit MQ.
* Experience in working on Kubernetes/Docker platform.
* Experience in Monitoring setup using Prometheus, App Dynamics, or similar tools.
* Automation skills using Shell Scripts, Perl, or Python
* Experience with Jenkins CI/CD pipeline.
* Experience in troubleshooting production issues and problem solving.
* Exceptional written and verbal communication skills to deal with different teams in the organization and external customers.
* Experience working in Linux environment.
* Experience with at least one ticketing tool e.g., ServiceNow, Viper, Jira etc.
* Should be enthusiastic and have the urge to learn new technologies and accept challenges.
* Should have ITIL standards exposure with respect to Change, Incident and Problem.

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 112,500.00 to 146,200.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.