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Desktop Support- 2 Month Contract
•29 days ago
| Estimated Pay | $53 per hour |
|---|---|
| Hours | Full-time, Part-time |
| Location | Stamford, Connecticut |
Compare Pay
Estimated Pay We estimate that this job pays $52.7 per hour based on our data.
$29.83
$52.70
$78.26
About this job
Job Description
Job DescriptionCompany Description
What will you do?
- Supporting IT equipment in large corporate environment
- Desktop/laptop tech support (Mac and PC)
- Windows 7/10 operating systems
- Support mobile devices, printers, scanners, wireless, VPN, etc.
- IMAC Support - IT equipment Install/Move/Add/Change
- Maintain repairs, spare parts, and components
- Research and troubleshoot problems
- Maintain system configurations and documentation
- Track and resolve customer incidents and requests through the client's ticketing tool
- Troubleshoot and resolve hardware and software issues for Windows devices
- Backup, restoration, and migration of user data
- Smart Hands support with networking, server, and telecommunications technologies
- Printer and peripheral device support
- Inventory management of IT assets including asset auditing
- Ability to research and follow appropriate KB articles
- Ability to work on-call and other after-hours support needs
- May provide Executive support
- Various other tasks associated with deskside services
- May need to be available to provide support at other client locations as needed
- Other duties as assigned
Job Requirements:
What do you need to succeed?
- Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware
- Able to uphold a positive attitude at all times, even under stressful conditions
- Experience supporting remote facilities and users
- Excellent verbal and written communication skills
- High level of professionalism and strong personal interaction skills
- Ability to perform in-depth research and troubleshooting for complex technical issues
- Ability to prioritize and complete all work tasks with minimal supervision
- Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds
- Ability and willingness to learn new technologies
- High School Diploma (required)
- Deskside / Desktop / End User Computer experience, ideally in a corporate environment
- Proven ability to handle challenging, rapid-response user support
- Proven ability to balance, prioritize and organize multiple tasks
Desired Characteristics
- A+ Certification
- Microsoft Certified Professional (MCP)
- ITIL Foundations
- Lean Six Sigma
Founded in 2001, AXA Professionals has been mobilizing high quality IT technicians across the US and Canada that have a commitment to providing white glove customer service resolving issues in hours, not days. With a long-term placement division as well as a dispatch division, AXA Professionals provides 24/7 customer service that allow our clients to focus on their core business while leaving their IT concerns to us. Come join our team and give yourself the opportunity to grow us.
Company Description
Founded in 2001, AXA Professionals has been mobilizing high quality IT technicians across the US and Canada that have a commitment to providing white glove customer service resolving issues in hours, not days. With a long-term placement division as well as a dispatch division, AXA Professionals provides 24/7 customer service that allow our clients to focus on their core business while leaving their IT concerns to us. Come join our team and give yourself the opportunity to grow us.
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