Restaurant Supervisor - Courtyard by Marriott Bristol, VA

Join our growing team! Oliver Companies, headquartered in Duluth, MN, is a leading property management company that has been operating since 1978. Through our history and strong values, we have become accomplished in hotel development and management. Our properties are located across the country and fly flags from Hilton, IHG, Choice, and Marriott.

Property Location:- Courtyard by Marriott Bristol, VA

Job Summary

The Restaurant Supervisor oversees the front of house restaurant department of the hotel. The Restaurant Supervisor is responsible for ensuring labor and quality standards are upheld and assists with establishing a positive work environment, delivering exceptional guest service and administering policies and procedures established by the company and the hotel brand.  

Essential Duties and Responsibilities

• Oversees all day-to-day operational activities of the department 
• Maintains personal connections with guests, clients and community organizations to encourage guest loyalty   
• Supervises restaurant team members with efforts relating to recruitment, orientation, training, scheduling, performance management, counseling and other team member relations issues 
• Maintains knowledge, skills, and abilities needed to perform any position in the department    
• Assists with maintaining product and service quality standards by investigating issues and initiating corrective action 
• Assists with ordering, receiving, storing and inventory of all department related products 
• Assists with monitoring and upholding procedures for control of supplies, keys, monies and credit 
• Ensures department reporting is completed promptly and accurately  
• Assists in monitoring and upholding procedures for safety of guests and hotel team members    
• Remains current on industry trends and local market activities 
• Assists team members and other departments as needed to contribute to operational efficiency  
• Assists in maintaining cleanliness throughout the department 
• Performs additional responsibilities as assigned by leadership

Qualifications

• Strong interpersonal and communication skills 
• Strong organizational skills and attention to detail 
• Ability to handle stressful situations with poise and professionalism 
• Strong leadership and a professional image 
• Conduct work-related functions in a professional manner