Shift Leader

40-50 hours per week in store. Direct contact and resource for all store team members on lead shifts. Reports directly to Assistant General Manager and General Manager.

Responsibilities

• Weekly Scheduling
• Responsible for finding coverage for callouts
• Responsible for assigning positions to team members and clearly outlining responsibilities to maximize efficiency
• Responsible for scheduling and assigning catering drivers for deliveries on each closing shift for following day’s opening manager.
• Responsible for actively managing cost of labor to maximize store coverage and profitability
• Policy Adherence
• Shift Leader is responsible for adherence by staff to establish guidelines and procedures including, but not limited to:
• Proper food-handling and cool-down procedures
• Appearance and dress code
• Customer service
• Food quality
• Recipe adherence
• Staff safety
• Shift audit completion
• Proper closing and opening procedures
• Food Cost Management
• Shift Leader is responsible for managing food cost concerns including, but not limited to:
• Food waste
• Portion control
• Order accuracy
• Upselling at POS
• Credits and refunds
• Environment
• Shift Leader is responsible for managing and facilitating a work and dining environment consistent with Tropical Grille, including, but not limited to
• Cleanliness
• Staff morale
• Music
• Staff language and behavior
• Guest experience
• Customer service
• Expectations
• Shift Leader is expected to communicate often with Store Management Team.
• Shift Leader is expected to be proactive in facilitating and encouraging staff communication
• Shift Leader is expected to be proactive in addressing all concerns involving scheduling, positional training, hiring, policy adherence, food cost management, and environment to Store Management Team.