Personal Lines Agency Analyst/Sr. Personal Lines Agency Analyst (Hybrid)

At Selective, we don't just insure uniquely, we employ uniqueness.

Our Business

Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years.Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2023 and certification as a Great Place to Workin 2023.

Working at Selective

At Selective, we don't just insure uniquely - we employ uniqueness. Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs.

Selective Insurance offers a total rewards package that includes a competitive base salary, incentive plan eligibility at all levels, and a wide array of benefits designed to help you and your family stay healthy, achieve your financial goals, and balance the demands of your work and personal life. These benefits include comprehensive health care plans, retirement savings plan with company match, discounted Employee Stock Purchase Program, tuition assistance and reimbursement programs, and paid time off plans. Additional details about our total rewards package will be provided during the recruiting process.

• Support various aspects of the agency performance process which includes examining results, investigating poor performance and inconsistencies, analyzing data trends, insights and opportunities.
• Coordinate with others and communicate findings.
• Recommend both company and/or agency action plans and continually re-evaluate to improve results.
• Attend meetings to present findings and analysis by providing comprehensive reports using both detailed data and various creative visual aids.
• Coordinate and attend quarterly meetings for each individual agency action plan including all business partners as necessary such as, Underwriting, Field, Products, Actuary, Special Investigative Unit/Internal Audit, and Management.
• Provide data in a clear and succinct manner to allow for appropriate decision-making.
• Provide team communication for all existing plans as well as maintaining the shared files on SharePoint for future reference.
• Collaborate with underwriting and marketing representatives to develop, support, monitor and evaluate agency action plans to improve results.
• Establish partnerships with functional leaders/senior management to identify and monitor factors that influence profitability and the personal lines book of business.
• Develop trusted partnerships with team leaders and team staff based on collaboration and knowledge of business.
• Proactively identify operational deficiencies and provide recommendations: e.g. address premium leakage, risk analysis and eligibility, including both process and system enhancements.
• Use metrics and reports to analyze agency and trend line (state) books of business using key performance indicators, client segments, etc. Identify data gaps or data quality issues that exist in reporting and data management.
• Collaborate with those business teams on how to resolve and communicate data quality issues.
• Collaborate with the Business Services Unit and Information Technology to translate business requirements for programming deliverables through implementation.
• Actively participate and support technology solution development to advance operational efficiencies, accuracy, data management and strategic initiatives.
• Provide guidance to Underwriters, Underwriting Supervisors, and Underwriting Managers on general analytical underwriting processes.
• Maintain and produce an agency profitability scorecard.
• Review agency results and provide recommendations to various areas on process improvements based on new technology or by leveraging available query tools.
• Recommend agents that need attention by looking at performance of book of business and profitability.

Requirements and Qualifications:

• Strong interpersonal, organizational, and time management skills
• Must possess analytical and problem solving skills
• Ability to network and relationship build
• Strong computer skills with Microsoft Office suite, Excel, Power BI and SharePoint.
• 3+ years' experience in the insurance industry analyzing business needs, industry trends, and best practice.
• 1+ years' experience assisting with the implementation of projects
• Bachelor's degree and/or equivalent work experience preferred.

The expected starting salary range for this role is$68,000 - $98,000. The actual base salary is based on geographic location, and the range is representative of salaries for this role throughout Selective's footprint. Additional considerations include relevant education, qualifications, experience, skills, performance, and business needs.

Selective is an Equal Employment Opportunity employer. That means we respect and value every individual's unique opinions, beliefs, abilities, and perspectives. We are committed to promoting a welcoming culture that celebrates diverse talent, individual identity, different points of view and experiences - and empowers employees to contribute new ideas that support our continued and growing success. Building a highly engaged team is one of our core strategic imperatives, which we believe is enhanced by diversity, equity, and inclusion. We expect and encourage all employees and all of our business partners to embrace, practice, and monitor the attitudes, values, and goals of acceptance; address biases; and foster diversity of viewpoints and opinions.

Selective maintains a drug-free workplace.

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