Investigator Services Assistant - (AMER)

Innova Solutions is immediately hiring for an Investigator Services Assistant. Position : Type: Full Time, Contract Duration : 06+ Months Location: Highland Heights, Kentucky 41076 Shift : Tuesday - Saturday, 9AM - 5:30PM. As an Investigator Services Assistant, your responsibilities:: Works closely with investigator sites regarding data discrepancies and/or general study questions. Supports the overall performance, education, and escalation of study questions or data discrepancies of the sites on a study level. To help ensure execution of protocols are completed accurately and on time. Resolves issues that arise during specimen accessioning to ensure specimen logging is accurate. Uses tools provided to answer questions and ensure clean data at the earliest point in time. Places calls to the investigator sites delivery sponsor alerts, voice alert values, and any other critical values. Essential Functions: Acts as the point of contact for sites and monitors through email or phone, monitors, tracks, manages, and ensures resolution of all complaints, discrepancies, concerns, and escalates to management/appropriate department to ensure satisfaction of internal and external customers. Ensures that the sites are communicated to regarding aspects of the protocol (following the study flow sheet) relating to the department. Provides guidance on pre-analytical aspects of the study to ensure smooth flow of data to and from the site. Triages calls where necessary to appropriate individual/departments and follow through to resolution. Continually reviews exceptions to resolve so that the data is cleaned within the agreed timelines. Resolve queries so that efficient and timely sample analysis is undertaken by the laboratory, so report turnaround time is met. Notifies the sites and all necessary contacts via telephone/email of all relevant critical/voice alert values/study specific requirements. Monitors and escalates site issues through the appropriate departments/people e.g. project management to resolve and report as soon as possible. Ensures that all site issues are communicated and followed up to resolution, primarily to site and monitor. Reviews site performance metrics to educate where needed or to report back to monitor or sponsor. Follows the specifications and scope of work to evaluate requests for any additional test(s) (test performed in protocol) to be added to a sample. Evaluates the request for out of protocol testing following scope of work for study. Facilitates requests to the appropriate person. Informs the investigator site of the results or reasoning not to proceed. Coordinates and resolves issues with samples and requisition forms at time of accessioning to have the samples and visit details in the database and reported as soon as possible. Amends patient information supplied by sponsors, project managers or investigator site into site database. Attended study meetings to discuss risk assessment for our department and/or overall business concerns and reports back to the team about requirements. Works with study PM team on the creation of the requisition forms to ensure visit and study collection requirements are captured. Education and Experience: High / Secondary school diploma or equivalent and relevant formal academic / vocational qualification Technical positions may require a certificate. Previous experience provides the knowledge, skills, and abilities to perform the job (comparable to at least 2 years). In some cases, an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role. Knowledge, Skills, and Abilities: Accurate data entry skills with intermediate computer skills including variety of computer software developed both in-house i.e. Microsoft Office Strong analytical, interpersonal and time management skills Strong client and phone service skills Basic knowledge of Good Clinical Practices and department principals such as pre-analytical technique, analytical and post-analytical influences on specimens and results Excellent verbal/written communications and customer service skills in the English language - additional languages are an advantage. Critical thinking and problem-solving skills to support quality decision making. Good written and oral communication skills Ability to work in a collaborative team environment. Ability to multitask. Able to perform successfully under pressure while prioritizing and handling multiple projects or activities. Performs a wide range of variable tasks as dictated by variable demands and changing conditions with little predictability as to the occurrence. Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible. Thank you! Rajesh chitrada (+1) 213 - 797 - 4291 PAY RANGE AND BENEFITS: Pay Range*: Between $16.00 - $16.50/hr. *Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc. Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP). ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields. Recent Recognitions: One of Largest IT Consulting Staffing firms in the USA - Recognized as #4 by Staffing Industry Analysts (SIA 2022) ClearlyRated® Client Diamond Award Winner (2020) One of the Largest Certified MBE Companies in the NMSDC Network (2022) Advanced Tier Services partner with AWS and Gold with MS Website: https://www.innovasolutions.com/ Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws. American Cybersystems, Inc is acting as an Employment Business in relation to this vacancy.