Host/Cashier

KEY RESPONSIBILITIES:

• Provide guests with menus
• Assign guests to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings
• Answer telephone calls and respond to inquiries or transfers calls
• Maintain contact with kitchen staff, management, serving staff, and guests to ensure that dining details are handled properly and guests’ concerns are addressed
• Inspect dining and serving areas to ensure cleanliness and proper setup
• Inform guests of establishment specialties and features
• Receive and record guests' dining reservations
• Inspect restrooms for cleanliness and availability of supplies and cleans restrooms when necessary
• Hold the guest as the most important priority at all times
• Enthusiastically greet the guest making eye contact and smiling
• Ensure takeout orders are entered in the POS system accurately
• Collect payment from the guest
• Assemble the order checking for accuracy
• Deliver the order making eye contact and repeating the order number and prepared food items
• Thank the guest and invite to return again
• Communicate guests feedback to restaurant management
• Educate guests on products offered
• Resolve guest concerns with respect and a sense of urgency
• Understand in store marketing promotions
• Execute new product rollouts including selling to guests and product execution
• Utilize cash control procedures