Advisor, Service

We are looking for an outgoing, friendly, polished and professional candidate to be a Customer Care Associate in our Service Center. You will communicate with our customers via email and phone to schedule service for recreational vehicles as well as keeping in touch with existing clients to ensure that they are up to date on statuses and billing totals. Ideal candidates must have a knack for sales and customer service. You must be computer proficient and be comfortable communicating via email and on the phone. You will also be responsible for working with the department manager to maximize future opportunities by helping with service customer follow up. Responsibilities will also include scheduling labor for technicians and billing out completed labor to compile a finished invoice. If you are friendly, outgoing and have great organizational skills, we invite you to apply!

Competitive wages based on experience.

Primarily a 5-day work week $50,000-$70,000 annually including a performance-based pay enhancement.

Essential Job Functions:

• Provide support to our customers, (in store, on the phones, and through electronic communications)
• Schedule appointments for repairs/upgrades
• Check-in customers, assess needs, and create work orders
• Maintain appropriate Customer database
• Perform Customer walk-throughs prior to and following Service event
• Close-out Customer service and payment processing

Skills

• Customer-focused and self-motivated
• Prior experience in Sales, Reception, Customer Service or Call Center is a plus
• Strong written and verbal communication skills is required
• Excellent computer skills are a must
• Highly organized with attention to detail
• Understanding Work order billing and completion

Benefits:

• 401(k) with matching
• Health, Dental, Vision insurance
• Accrued Paid time off and accrued Sick Leave
• Company-Paid Life & Disability

Bankston Motor Homes provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.