Service Coordinator

At Sinclair Tractor, we pride ourselves on being the destination in Southeast Iowa for agricultural equipment, precision farming, agronomic decision support, NAPA parts and supplies. With thirteen John Deere dealerships, five NAPA parts locations and a Supply Store, we are looking for motivated and talented people to join our team.

Purpose

Assists the service manager in maintaining accurate and on-time reports and records relative to the service department's operation within the dealership. Answers customer inquiries about service work and generates repair quotes. Prepares and manages work orders to ensure technicians have work in front of them.

Responsibilities include but not limited to:

• Fields internal and external customer inquiries to the Service Department
• Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced
• Maintains service department filings and records and service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
• Updates customer profiles using equipment, hours, or other information from the customer work order
• Maintains service accessories and supplies and prepares replacement orders
• May prepare Service Technician labor performance, productivity, and efficiency reports
• May process warranty and/or product improvement claims including the computation of charges, submission and follow-up
• May participate in Service EDUCATE Training programs required for the development of skills and knowledge
• Maintains a clean work area and performs work in a neat and orderly fashion
• Follows all safety rules and regulations in performing work assignments
• Maintains knowledge of John Deere and competitive products

Experience, Education, Skills and Knowledge:

• Ability and desire to learn
• Understand the importance of information by making sure all work is done correctly
• Ability to work independently and exercise excellent judgment in order to reflect the company's values
• Effective written and verbal communication skills
• Experienced at multitasking and juggling varying responsibilities in a fast-paced environment
• Strong organizational skills
• High level of attention to detail, especially under pressure
• Dependability and consistency is a must
• Polished, Professional, and Friendly demeanor

Working Conditions & Requirements:

• All weather conditions
• Sitting for extended periods of time
• Standing for extended periods of time
• Lifting at least 75 pounds
• Office and Workshop setting
• Travel as needed

This is not an all-inclusive list of job-related responsibilities, skills, or working conditions. Management reserves the right to revise the job or require different tasks be performed as assigned. Sinclair Tractor provides equal employment opportunities to applicants for employment and prohibits discrimination and harassment of any type without regard to any protected classes. This job description is not an employment contract and the employment relationship remains “at will.” Sinclair Tractor will reasonably accommodate the known disabilities of qualified disabled individuals.