Debt Counselor

Description:

PURPOSE OF POSITION

Under general supervision, the Debt Counselor II works to monitor, control and liquidate delinquent member accounts, establishes repayment schedules to liquidate loan balances in accordance with federal and state regulations along with internal policies and procedures.

ESSENTIAL DUTIES

The position’s essential duties include the following:

• Provides financial counseling and assistance to members who are experiencing financial difficulties.

• Negotiates to establish mutually agreeable repayment arrangements with delinquent members to include extension agreements/payment modifications.

• Contacts delinquent members on a regular basis and follows up on broken promises.

• Performs skip-tracing in order to locate, contact and collect from members whose whereabouts are unknown.

• Recommends appropriate course of action when members refuse to make satisfactory repayment arrangements (i.e. foreclosures, repossession, litigation, charge-off, payment modification and/or extension).

• Ensures appropriate documentation is available for chosen course of action.

• Maintains complete and accurate records of all collection activity within the Ultrafis or VISA Collection System.

• Prepares various reports and logs for review.

• Makes policy and/or procedural recommendations based on observations.

• Remains cognizant of and adheres to Andrews Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

• Attends work regularly and according to work schedule; limits absences according to personnel policies regarding leave usage.

• Interacts with co-workers, supervisors, members and outside contacts in an appropriate, professional manner which projects a positive image of the department and Andrews Federal.

• Assists with meeting departmental goals as required

Skills:

financial collections, debt collection, customer service, collection calls

Top Skills Details:

financial collections, debt collection

Additional Skills & Qualifications:

EDUCATION

• High school diploma, GED, or equivalent required.

LENGTH OF REQUIRED EXPERIENCE

• 1 – 2 years

REQUIRED EXPERIENCE

• Requires 1-2 years of collection experience in a financial institution.

• Must have knowledge of federal and state laws and regulations regarding bankruptcy, repossession, foreclosure, litigation and other collection activities.

• Must have working knowledge of various office equipment to include personal computer, telephone, fax machine, copier and calculator.

• Word processing and spreadsheet experience preferred.

• Must have excellent organizational, verbal and written communication and negotiation skills.

Experience Level:

Entry Level

Schedule:

The schedule for this role is M-F 9am-5:30pm so no overnights and no weekends!!!

THIS ROLE IS ON SITE AND WILL REQUIRE YOU TO COMMUTE TO AND FROM THE SUITLAND, MD FACILITY.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.