Guest Services Associate/Cashier

**Guest Services Associate/Cashier - Medford, OR**

**NOW HIRING!**

**Southern Oregon Entertainment, LLC**

**d/b/a Roxy Ann Lanes at Bear Creek**

**Job Overview**:

The Guest Services Associate/Cashier provides bowling center customers with prompt, friendly and efficient service; provides customers with proper sizing of bowling equipment (ball and shoes) while maintaining cleanliness and organizational standards of equipment throughout the facility; and ensures maximum utilization of lanes and equipment through efficient control of customer flow.

**Role Accountabilities & Expectations:**

* Greet customers pleasantly and provide information on center programs and services, promotions, pricing and specials. Answer phones in a professional and pleasant manner and take reservations.

* Accurately assign rental shoes, lockers and billiards tables (if applicable). Clean and apply spray disinfectant to all rental shoes upon return.

* Track lane availability, assign open lanes, prepare for leagues and start leagues on time.

* Accurately record sales at counter and follows cash control procedures. May be responsible for opening and/or closing cash procedures.

* Promptly notify mechanic of pinspotter/pinsetter malfunctions and log all malfunctions on the call sheet.

* Assist customers with basic bowling instructions. Explain and troubleshoot automatic scoring equipment.

* Operates POS equipment, central panel, computers and PA system.

* Readily assist colleagues with miscellaneous duties to prevent delays in the customer service experience.

* Promptly assist and respond to all customer questions/requests by immediately taking ownership of the inquiry and guiding to resolution.

* Interact with customers upon their departure from the facility by thanking them for their business and inviting them back.

* Proactively ensure a clean, safe environment is maintained at all times, including follow all company safety and security operating standards by reporting accidents, injuries and unsafe work conditions to management.

* Ability to work varying shifts, weekends and holidays, in addition to extended workdays in order to support business needs.

* Other duties may be assigned.

**Required Skills/Experience:**

* High School Diploma or equivalent and a full-service restaurant and/or hospitality experience preferred, but not required.

* Must have a proven record of success in school and/or previous job experiences.

* Possess a highly developed sense of customer service and interpersonal skills, including respect for all individuals and solid communication skills.

* Must be strong team players.

* Knowledge of and adherence to workplace safety procedures and basic PC user skills highly preferred.

* Must meet the minimum age required by company operating standards and state law to sell and serve alcohol.

* Highly organized, strong work ethic and ability to follow instructions.

* Must pass and remain in compliance with drug free workplace policies.

* Must be available to work all shifts including nights, weekends and holidays.

* Must be able to speak, read and comprehend English.

* Reliable transportation.

**Physical Requirements (as required by OSHA and ADA):**

* Bowling center environment where you will walk, bend and stand for periods of time.

* May be asked to occasionally lift objects with some assistance.

* The noise level is typical for bowling.