Service Coordinator

Job Title: 
Service Coordinator

Location:
Greer, SC preferred, open to Charlotte, NC



About Us:
Why Ingersoll Rand Is The Best Company for Service Coordinators: 

• Highly competitive and comprehensive total compensation program including total cash compensation, benefits, holiday and vacation 
• Dedicated to a military friendly environment (Veterans are highly encouraged to apply) 
• Unlimited opportunities for career development and promotions 
• Determined focus to be the employer of choice in our industry (we want to be the company where everyone wants to work) 
• World Class continuing education 
• Company-wide commitment to promoting a strong work/life balance 
• Organizational encouragement of community involvement and sustainability (green initiatives) 

Job Summary: 
This position is for a Service Coordinator supporting the Customer Center and serving the compressed air needs of the industrial sector. The Service Coordinator is responsible for efficiently and effectively coordinating service technicians to meet customer’s needs. You will manage and communicate with customers, sales teams, and management, while adhering to all order management and operational requirements of the position. 

Responsibilities:

• Answer incoming service calls and schedule technicians. Schedule preventive maintenance activities monthly and process service requests. Generate and follow-up on service quotes and seek new business whenever possible. 
• Guide and develop service technicians as appropriate, assisting in technical issue resolution. Scheduling and tracking of service technicians to maximize their operating efficiency and effectiveness. 
• Ensure timely and accurate invoicing. 
• Manage Service Inventory locations and rental fleets (repair status, location, etc.) 
• Ensure environmental, health and safety, as well as Operational Excellence adherence in the Customer Center. Assist with the auditing process. 
• Earn customer loyalty by effectively and efficiently managing customer interactions, ensuring customer satisfaction. 
• Order and receive parts for jobs. Monitor shipping and receiving activities. Conduct service request data entry and management. Submitting warranty claims and shipping parts to the factory. Ensure SARBOX compliance. 
• Displays team effort and dedication to customer by maintaining flexibility to work overtime and weekends as the business requires. 

Qualifications: 

• High School Diploma or equivalent and 2-5 years of experience in a related field is required. Degree preferred but not required.
• Operating knowledge of Microsoft office software and working proficiency with hand held computer (i.e. Smartphone, iPad). 
• Proper phone etiquette and skills required. 

Key Competencies:

• Knowledge of mechanical and electrical systems is preferred. 
• This position is highly physical and requires regular use of hands, fingers, walking, stooping, and kneeling. It requires employees to regularly lift and or move up to 10 lbs., frequently lift and or move up to 50 lbs. and occasionally lift and or move more than 50 lbs. 

What we Offer:
Ingersoll Rand offers a comprehensive benefits program that includes, but is not limited to:

• 401K (Matching up to 6%)
• Medical plans, Dental, Vision
• Vacation & Sick Leave
• Company provided short term & long term disability, life insurance and employee assistance programs

Ownership Works Grant: When you have reached your one-year service anniversary with Ingersoll Rand, you will become eligible to receive a grant of restricted stock units (“RSUs”) that will equal 10% of your annual base salary in grant date value. The actual grant will take place either in the quarter of eligibility or the following quarter based on specified grant schedules. The RSUs will vest two years from the date of grant.


At Ingersoll Rand we foster inspired teams. As a powerful and progressive global industrial company, we are looking for talented candidates with a bias for action and an entrepreneurial spirit to join our team. Our employees are empowered to act as owners every day for our customers, our communities and themselves. We offer a broad range of opportunities to build a successful and rewarding career with an innovative company. Join us at the new and exciting Ingersoll Rand.

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers, and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity, and efficiency. For more information, visit www.IRCO.com.

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. 

PandoLogic. Keywords: Customer Service Representative, Location: Greer, SC - 29652