Cook

The cook is responsible for appropriate use of facility supplies and equipment to minimize loss, waste and fraud. The cook is responsible for providing excellent guest service by preparing meals and follow establishment recipes.

General Hospitality Job Responsibilities

• Maintain hotel’s Quality Customer Service standards and uphold the mission statements through the strict follow up of the Hospitality Rules.
• Maintain and abide to time clock rules, report to work area on time.
• Keep high grooming standards at all times and keep work area clean and safe.
• Wear, maintain and follow uniform standards at all times.
• Must become familiar and proficient in all aspects of the property, departments, locations, hours of operations, rooms, activities, etc. respond to guests accurately.
• Use guest etiquette at all times.
• Follow proper Handling Inquiries/Requests and complaints standards, and maintain the guest satisfaction rule at all times.
• Use proper telephone etiquette and answering techniques when answering the telephone.
• Anticipate guest’s needs, respond promptly and acknowledge all guests, at all times.
• Maintain positive guest relations at all times.
• Follow proper emergency and safety procedures at all times.
• Assist all disabled guests, catering to their special needs as much as possible.

Essential Duties and Responsibilities

• Prepares or directs preparation of food served using established production procedures and systems.
• Determines amount and type of food and supplies required using production systems.
• Ensures availability of supplies and food or approved substitutions in adequate time for preparation.
• Sets steam table; serves or ensures proper serving of food for tray line or dining room.
• Complies with established sanitation standards, personal hygiene and health standards. Observes proper food preparation and handling techniques.
• Stores food properly and safely, marking the date and item.
• Reports necessary equipment repair and maintenance to supervisor.
• Correctly prepares all food served following standard recipes and special diet orders.
• Plans food production to coordinate with meal serving hours so that excellence, quality, temperature and appearance of food are preserved.
• Apportions food for serving.
• Keeps a safe and clean environment.
• Assist other cooks and staff to deliver best quality of food in a fast-paced environment.
• Maintains daily production records.
• Keeps work area neat and clean at all times; cleans and maintains equipment used in food preparation.

Working conditions

This job operates in a kitchen environment, housed with equipment such as an oven, stove, dishwasher, slicer, coffee machine, steamer, mixer and chef’s knives. The employee is frequently exposed to heat, steam, fire and noise.