Cocktail Server

Cocktail Server

SUPERVISOR: F&B Supervisor/FOH Manager EXEMPT (Y/N): NO

CLASSIFICATION: Key Employee

SUMMARY:

Responsible for providing prompt, friendly and courteous service, of food and beverage to all gaming floor guests. Responsible for the overall appearance of the sports bar. Cash and Credit Card handling.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required Ability to understand and comply with all departmental and company rules, regulations, policies and procedures. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Acknowledge all guests promptly.
• Able to describe all beverages and services a guest can receive while on the gaming floor.
• Knowledge of MICROS/POS system.
• Knowledge of cocktail and drink terminology.
• Insures correct cocktail/drink call list.
• Preforms all shift opening and closing checklist duties.
• Knowledge of all beverage items as specified.
• Preforms necessary side work, pre-shift work and shift completion work.
• Handles all VIP guests according to internal F&B policies and procedures.
• Adheres to all regulatory, departmental and casino policies and procedures.
• Ensure safety, cleanliness and customer satisfaction.
• Serves all food and beverage with proper garnishments.
• Monitor all gaming devices and/ or tables in your station for service and maintaining glassware and ashtrays.
• Promotes Positive Customer relations, greets guests and creates a friendly atmosphere.
• Ability to read, write, and communicate with staff and guest verbally in English.
• Skills in establishing and maintain an effective working relationship with staff.
• Ability to multi-task calmly and efficiently.
• Anticipate and execute excellent guest service through up-beat positive attentiveness.
• Ability to multi-task high volume activity, payment transactions, cash and credit card carry as payment and/or comps.
• Basic mathematic abilities.
• Must pose excellent communication skills.
• Basic money handling.
• Ability to work in a dimly lit, loud and smoke-filled environment.
• Other duties as assigned.

ACCESS TO SENSITIVE AREAS AND INFORMATION:

• POS System.
• Guest Credit Card Information.

MINIMUM QUALIFICATION REQUIREMENTS:

• High school diploma/GED.
• Minimum of one (1) year cash handling experience.
• Minimum of one (1) year customer service, six (6) months experience in a high volume operation required (Casino experience preferred).
• Ability to carry out instructions furnished in verbal and written format.
• Must be able to demonstrate ability to read and comprehend written instructions.
• Ability to understand and comply with all departmental and company rules, regulations, policies and procedures.
• Ability to maintain confidentiality of sensitive information.
• Must pose excellent communication skills.
• Ability to work flexible schedules.
• Must successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license.
• Must be twenty-one (21) years of age.
• Valid driver's license and clean driving record.
• No felony or theft convictions.
• Tribal Preference.

TRIBAL PREFERENCE POLICY:

Members of the Jena Band of Choctaw Tribe shall be given absolute preference with respect to hiring, promotions, training, contracting and separation from employment. For persons who meet the minimum qualifications, preferential treatment shall be based on the following criteria and shall be given in the following order:

• Enrolled members of the Jena Band of Choctaw tribe who satisfy the minimum job qualifications;
• Spouses of enrolled members of the Jena Band of Choctaw who satisfy the minimum job qualifications;
• Enrolled members of other recognized tribes who satisfy the minimum job qualifications.
• Military Veterans;
• All others who satisfy the minimum job qualifications.

EDUCATIONS AND/OR EXPERIENCE:

• High School Diploma, General Education Degree (GED) required.
• Minimum of one (1) year guest services, (6) months high volume, multi-tasking environment.