Assistant Property Manager

Our values and behaviors live vibrantly guiding how we work, the decisions we make, and the results we achieve. Respect, Integrity, Trust, and Accountability (RITA) help us to create trusting relationships with our employees. We value them and their personal goals and aspirations just as much as their work. We hire the most uniquely qualified, dedicated and energetic employees and we hope you are one of them!

GENERAL DESCRIPTION:

The Assistant Property Manager will be responsible for assisting the Property Manager with the day-to-day onsite operation of the property to which he/she is assigned. Together, the Property Manager and Assistant Property Manager are responsible for maintaining a high occupancy level, quality service to the residents, and the efficient physical and economic operations of the property.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education: High school diploma or equivalent required.

Experience: Training in property or real estate management preferred.

ABILITIES:

• Ability to effectively manage and solve problems
• Ability to take direction from a supervisor
• Ability to meet deadlines
• Ability to use a computer for word processing, spreadsheets, e-mail, & web
• Ability to write legibly
• Ability to work in a collaborative manner, as a member of a site team
• Ability to relate professionally with vendors, residents and co-workers
• Ability to communicate effectively with people from diverse backgrounds
• Ability to commit to the mission and values of the company
• Ability to be flexible to change work plans
• Ability to maintain a professional personal appearance
• Ability to drive a car (and a valid driver’s license) in order to run errands etc.
• Ability to comprehend and effectively manage complex regulatory requirements
• Ability to travel for training opportunities from time to time

ESSENTIAL JOB DUTIES, FUNCTIONS AND RESPONSIBILITIES:

• Assists with the day-to-day operations of the company.
• Assist the Property Manager by providing high quality of service to residents with efficient operation of the building economically and socially following and enforcing all fair housing, local landlord tenant laws and regulations.
• Preparing and delivering notices to residents (i.e. Lease Violation, 30 Day Termination, 10 Day Termination, Non Payment of rent, 24 Hour for Entry, and Abandonment).
• Works with the Property Manager to effectively market the property to ensure a positive community image of the property.
• Assist in advocating collection of rent and other income.
• Maintains customer and staff relations.
• Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department.
• Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.
• Answers questions about organization and provides callers with address, directions, and other information.
• Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
• Receives, sorts, and routes mail, and maintains and routes publications.
• Maintains fax machines, assists users, sends faxes, and retrieves and routes incoming faxes.
• Orders, receives, and maintains office supplies.
• Performs other clerical duties as needed, such as filing, photocopying, and collating.

AMERICANS WITH DISABILITIES ACT (ADA) REQUIREMENTS:

Physical: Frequently required to perform moderately difficult manipulative tasks such as typing, writing, etc. Must be able to walk, stand, and sit for extended periods. May be asked to lift up to 25 lbs.

Sensory: Frequently required to read documents, watch training videos, and read numbers on a computer screen. Must be able to distinguish normal sounds with some background noise, as in accepting phone calls, interacting with management, co-workers, and other staff, etc. Must be able to speak clearly and understand/be understood using the English language.

Cognitive: Frequently required to concentrate on intense detail with constant interruption. Must be able to attend to a task/function for 1 hour or more. Frequently required to understand and relate to specific ideas, several at a time. Must be able to remember multiple tasks/assignments given to self and others over a period of several days.

Environmental Conditions: Dust, potential loud noises, glare from computer screens, heat, and air conditioning.

Equipment: Frequently required to use a computer, phone, copier, and fax machine, oftentimes in repetitive motions.

VALUES-BASED BEHAVIORS:

1. Listens attentively to others. Asks clarifying questions to gain a better understanding of the other person’s views and assumptions. Is compassionate for the life circumstances of others.

2. Works effectively in a team environment and actively participates in joint problem solving; willingly cooperates with co-workers.

3. Identifies and takes advantage of opportunities for personal and professional development.

4. Encourages other employees to work as a team for the benefit of the property.

5. Comes to meetings prepared and on time; honors work commitments; follows through on what was agreed upon; meets agreed upon deadlines.

6. Collaborates with groups, organizations in a proactive and responsive manner.

7. Honors the private and confidential matters of co-workers and residents. Protects the proprietary information of the management company.

8. Follow rules, regulations and policies. Positively contributes to implementing changes.

9. Communicates courteously and effectively with others. Sets clear expectations.

10. Reinforces the importance of the core values within the work group and the company by acknowledging behaviors that demonstrate or reflect Respect, Trust, and Dignity.

11. Deals directly, respectful manner. Approach focuses on resolving the issue while not criticizing the person.

We are an equal opportunity employer and does not discriminate in employment on account of race, color, religion, age, sex, national origin, disability status, marital status, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.