Service Manager (Plumbing Department)

You’re the best and you want to join a team that appreciates you, where you can create your own opportunities.

Who We Are

We keep on growing because we only hire the best, and our customers love us for it. We’ve been at this a long time here in Danvers, Mass. You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. How much we inspire ongoing training and education. How it feels to have customers rave about you and demand that you’re the only technician that works in their home. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.

Why Choose Cranney Home Services!

• Competitive pay: $75k-$85k (base pay + bonus -with a potential to earn 125K/yr).
• Schedule: Monday-Friday 7:30 am- 4:00 pm.
• Tufts Medical Insurance.
• Delta Dental Insurance.
• EyeMed Vision Insurance.
• 401k Plan with company match.
• PTO.
• Sick Time.
• All major holidays off.
• New technology, including iPhone and iPad.
• Company vehicle provided.
• Residential service only - NO Commercial Services.

The Big Tasks!

• Train, improve and develop processes for a group of top-of-class plumbers.
• Direct sales lead flow to assure successful business growth.
• Manage gross margins and budget guidelines for your portion of the plumbing service department.
• Exhibit a safety-first approach during all work activities.
• Provide accurate and timely business reports and necessary debriefing.
• Bring more energy than you take, because you will set the tone every day for the entire department.
• Work closely with Operations Manager to achieve sales goals.
• Coach, motivate and train the plumbing team to exceed team and individual goals.
• Communicate and align with other departments and functions.
• Mentor and develop the plumbers and dispatchers to ensure appropriate sales metrics.
• Communicate clearly, show recognition, and build rapport with employees.
• Ensure sufficient staff levels to meet ongoing customer demand and seasonal spikes.
• Helping trainees become licensed- mentoring.
• Manage schedule along with the dispatch department to help meet demand of company goals.

Desired Skills and Experience

• Possess the ability to inspire both personal and professional growth in our team members.
• Ability to provide unparalleled customer satisfaction.
• Ability to drive team performance to achieve all business goals and objectives.
• Be detail oriented and a highly organized multi-tasker with good presentation skills and the ability to convey confident and decisive messages in a fast-paced and goal-driven environment.
• Be proficient using a computer and Microsoft Office applications (Excel, Word & PowerPoint).

Equal Opportunity Employer