Save on childcare - Weekend CSR/ Dispatch -Fri, Sat, Sun (Monday optional)

Climate Control Heating Cooling & Plumbing

Save on childcare! Weekends only - Weekend CSR/ Dispatch - Friday, Saturday, Sunday (Monday optional)

This is a great opportunity to start a new career with Climate Control, a fast-growing Heating, Cooling & Plumbing company that is driven by our 7 Core Values: Over the Top Service, Integrity, Respect, Punctuality, Teamwork, Accountability, and Performance. Life is better at Climate Control!

If you want to join a dynamic team of individuals then we are the crew for you! Our call center team is filled with customer service-minded individuals that are engaging on the phone, problem-solving go-getters. We are seeking to add a weekend warrior to our call center team that is available to work Friday, Saturday & Sunday (Monday optional)

Ideal candidates have experience in call center environments, outbound calling, telemarketing, or other phone-based experience and are highly motivated and competitive, with a strong work ethic and exceptional customer service skills!

Come meet us, see our teams in action, and review the job details. If you have Phone & Microsoft computer skills then we can train you to do this job. We just need career-minded, reliable, dependable, dedicated individuals to push our team’s successes further.

We are proud to offer:

• Competitive Pay

• Management Support

• Medical, Dental, Vision, Life, Short Term Disability & More

• 401(k) Retirement Plan with Match Program

• Growth & Advancement Opportunities

• On-going Training & Development

• We are a Substance - Free Workplace and applicants are subject to a pre-hire drug screen.

• * Compensation Determined upon Employment **

Job Duties:

• Provide fast, friendly, and fun customer service to both internal and external customers

• Answer incoming calls related to service, billing, and other departments.

• Schedule service/estimate appointments in a timely manner.

• Make outbound calls to book, confirm, and survey upcoming or completed appointments

• Manage & deescalate customer concerns and work to resolve them efficiently and effectively

• Answer questions and resolve issues related to past or future services

• Other assigned duties as directed by management

Education and Experience:

• High School Diploma or equivalent required

• Previous customer service experience preferred

Key Competencies:

• Ability to remain professional and courteous with customers & other field employees at all time

• Ability to work under pressure

• Critical thinking and problem solving skills

• Open to feedback, believing in a culture of continuous improvement as you work toward individual and departmental goals

• Excellent verbal and written communication skills

• Ability to multi-task, prioritize, and manage time effectively

• Basic computer & data entry skills

• Ability to read from scripts

Physical Requirements:

• Must be able to sit for long periods of time

• Must be able to work varying shifts including days, nights, weekends

Pay: DOE

Climate Control Heating Cooling & Plumbing

937 S. Brown Street, Liberty MO 64068

Visit our website: climatecontrolkc.com

Job Type: Depending on candidate availability