IT Product Manager, CRM 

Snap, Inc. is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio, an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles.We’re looking for an IT Product Manager to join the CRM Technology group in Snap Engineering! As a member of the Information Technology org, you will drive design & delivery of projects & features primarily leveraging Salesforce Sales Cloud & Force.com platform. You’ll collaborate with various Business Units to build scalable Sales CRM and tooling applications. You should be an expert on out of the box capabilities of salesforce and have a good understanding of customization capabilities leveraging apex and lightning component framework.What you’ll do:Work with Ops Program Managers, Product Managers and Customers to understand business prioritiesWork with engineers and salesforce admins to produce solution design specifications and get them aligned with business partnersManage delivery and timeline expectations with business stakeholdersManage backlog, groom stories and facilitate sprint planning for the teamBuild documentation & contribute towards engineering excellence in the area of CRM.Deeply understand the unique business requirements and pain points of internal users, and translating/presenting those needs into a compelling vision and roadmapPartner closely with sales ops and strategy teams to prioritize initiatives and influence the direction of product developmentEvaluate and implement third party tools that integrate with CRM to address business needsKnowledge, Skills & Abilities: In depth knowledge of the Salesforce platform, it’s Out of the Box and customization capabilitiesManaging large cross functional projects end-to-end using project management tools and documentationWriting technical specifications and getting alignment from engineers/admins and business stakeholders.Thoroughly familiar with SDLC and agile/scrum processes Managing project delivery timelines, CRM roadmap and setting clear expectationsMinimum qualifications:5 years of experience with 2 years working in a large salesforce org, i.e greater than 1000 usersExperience launching and managing large scale CRM appsIn depth knowledge of more than one Salesforce cloudHands on development experience using Apex, Visualforce or Lightning frameworkExperience managing a large Sales cloud environment with call center/telephony integrationsThoroughly familiar with all standard CRM functionality across Lead to Sales Compensation pipelinePreferred qualifications:Experience building CRM solutions for a high volume & high velocity sales orgExperience building or designing complex application integrationsExperience with Ad Platforms or online Ads Industry"Default Together" Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a “default together” approach and expect our team members to work in an office 4+ days per week.At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets. If you have a disability or special need that requires accommodation, please don’t be shy and contact us at accommodations-ext@snap.com.Our Benefits: Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!CompensationIn the United States, work locations are assigned a pay zone which determines the salary range for the position. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These pay zones may be modified in the future.Zone A (CA, WA, NYC):The base salary range for this position is $138,000-$207,000 annually.Zone B: The base salary range for this position is $131,000-$197,000 annually.Zone C:The base salary range for this position is $117,000-$176,000 annually.This position is eligible for equity in the form of RSUs.SummaryLocation: Seattle, Washington; San Francisco, California; Palo Alto, California; Los Angeles, CaliforniaType: Full time