Head of Community Management, TikTok Developer Ecosystem

DescriptionTikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.Join us.About the TeamWe are a group of individuals passionate about fostering vibrant developer communities worldwide. Our mission is to empower developers, nurture collaboration, and facilitate knowledge sharing across borders. Together, we strive to create inclusive, vibrant, and supportive developer communities where individuals can learn, grow, and innovate together. By fostering collaboration and knowledge sharing on a global scale, we aim to empower developers to achieve their goals and make a positive impact in the world of technology.Responsibilities- Lead a team of Community Managers across various international regions specifically focused on supporting the global AR designer and developer ecosystem- Develop and execute a comprehensive strategy for fostering and growing a global community of developers passionate about TikTok's platform.- Devise initiatives to actively engage developers, encouraging collaboration, knowledge sharing, and innovation within the TikTok developer ecosystem.- Act as day-to-day critical issue point for all supported global regions and advisor- Coordinate with the team to drive vision, strategy, and best practices to help standardize business processes, tools, and other initiatives- Source, onboard and support growth of a global ecosystem of designers and developers to build innovative AR features and experiences for TikTok- Develop strategies and programs to grow and scale the community and drive adoption of TikTok's AR platform, including high-impact virtual and in-person events (e.g., workshops, livestreams, tutorials, meetups)- Provide technical and creative support and relationship management to designers and developers to drive long-term retention- Monitor all activities associated with community management operations and ensure compliance and alignment to program objectives in every day transactions on all global scale- Manage all communications with the team and maintain knowledge of all employee performance and ensure achievement of all business objectives- Gather feedback and insights from the designer and developer community to feed into the TikTok AR platform roadmap- Partner closely with cross functional teams (PR, Comms, Legal, Content Marketing, etc.) to provide insights and actionable next steps on global insights and trends- Prepare presentations for the team and senior management highlighting performance in an easy-to-understand, executive-ready manner- Ensure execution of SLAs, community satisfaction, and metrics for supported processesQualifications- Experience working on a global product with international teams in different time zones- Experience establishing and driving global processes and working across cultures in a diverse work environment- Strong project management skills and understands the need to coordinate worldwide teams on a global listening approach to drive evolution of strategy- Passionate about TikTok and the latest AR technologies- Excellent spoken and written communication as well as receptive listening skills, with the ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences- Flexible working schedule with late night/early morning support hours, if neededPreferred qualifications:- 5+ years of experience leading teams, building and managing creator/developer communities or partnerships- BS/BA in a relevant field, or equivalent experience- Experience working building strategies and managing global communities - Experience with creation/design tools (e.g., Adobe, Figma), 3D game engines or modeling/animation software (e.g., Unity, Unreal, Maya), and AR/VR platforms- Demonstrated success in a self-starter and collaborator in a fast-paced and changing environment.- Strong creative and analytical skills in regards to Community ManagementTikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We believe individuals shouldn't be disadvantaged because of their background or identity, but instead should be considered based on their strengths and experience. We are passionate about this and hope you are too.TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at tiktokops.accommodations@tiktok.comRegularExperienced