Director - Vendor, Regional Asset & Process Management

DescriptionYou Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.  Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.  American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.  And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.  Find your place in technology of #TeamAmex. Vendor, Regional Asset & Process Management DirectorSite Services are a team of problem-solvers, relationship managers, customer service experts, communicators, educators, technicians, analysts, engineers, project managers, facilitators, doers, thinkers and all-around helpful people.Our purpose is to ensure that Amex workplace technology works seamlessly and effectively. We strive to put colleagues at the centre of everything we do by maintaining the smooth running of the tech infrastructure, removing tech-related barriers and points of friction whilst providing impeccable customer service.We have a fantastic open role for a Vendor, Regional Asset & Process Management Director, to drive autonomous decision-making and be a single team to drive visibility and accountability.· Accountable for all Vendor partners in analysis, identifying, defining and enforcing contractual elements. Partnering with DW Global Operations team, legal representatives, Global Supply Management, Information Security, Vendor Representatives and SSI directors.· Partnering with the centralised Global Asset Management team and accountable for Quality assurance, strategy, policies, audits, exceptions, projections, communication, procurement, projects and coordinating with the local operations Directors and teams.Are you up for the challenge?Responsibilities:o Ensuring regional adherence to global policies and regular auditso Responsible for all regional procurement activitieso Maintain relationships across all internal/external stakeholders (Global Asset Management, Regional Depots, Vendors, Info Security, Global Supplier Manageo Responsible to develop and ensure market adherence to Global Playbook processeso Identifies regional nuances and potential exceptions to playbook - works with GAM Operations Manager to determine course of action and documento Influences processes across lifecycle particularly addressing end user needs in the regiono Perform all regional procurement activities (i.e., ordering, SOW, PO management)o Spearheads communication and coordination with regional stakeholders and serves as a conduit in that feedback loop to and from GAM teamo Develop internal data quality assurance and assess future asset investment opportunities, including value-add and expense savings investments that could impact asset investment hold strategies and timing.o Establish and maintain positive relationships with Technology vendor and internally sourced business partnerso Partner closely with key partners within the organization to translate interpersonal needs into contractual termso Monitor vendor and in-sourced performance against evaluation criteria defined within contracts and internal business partnerso Lead the analysis of vendor and/or internal metrics and provide relevant reports to constituents (e.g., business users, vendor management peers, Technology leaders)o Execute the process for application of service credits and/or penalties, and/or volume discountso Strong people leadership is needed to help shepherd the global team through a major asset management transformation.o Develop internal data quality assurance and assess future asset investment opportunities, including value-add and expense savings investments that could impact asset investment hold strategies and timing.o Identify key performance indicators (KPI) for asset portfolio performance and identifies controls to measure team effectiveness and adherence to policies and procedures and creates reports to GAM team to provide transparency.Skills· Prior relevant work experience in Vendor Management, asset management, financial management, data analysis, and IT services.· University Degree in related field preferred or equivalent work experience· Deep knowledge of production operations, automation and process improvement.· Leadership abilities with a strategic mindset, innovative approach, building relationships and developing talent.Minimum Qualifications· Typically holds a Bachelor's Degree in Computer Science, Information Systems, or other related field (or has the equivalent work experience).· Around 10 plus years of relevant IT work experience plus at least 6 years of people management experience· Knowledge across multiple business and/or technical environments, covering a large range of business functions and capabilities.· Financial acumen in terms of monitoring, controlling and reporting budget expenditure.· Strong ownership mindset, positive approach, passion for innovation, lead by example and drive for excellence.QualificationsSalary Range: $145,000.00 to $230,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunitiesFor a full list of Team Amex benefits, visit our Colleague Benefits Site.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and supplement and the Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:  to access the three posters.Job Field: TechnologySchedule: Full-time