Customer Service Representative

At PostNet in West Ashley, we have an immediate opening for a Customer Service Specialist. We would love to find an up-beat person to join our team!

This position's responsibilities include answering phones, filing, printing, and assisting our customers with their packaging & shipping needs, plus additional clerical/store duties as needed.

We are looking for an Associate that thrives in a fast-paced environment. This position also requires careful attention to details while frequently shifting your focus between customers and new orders.

The perfect candidate would be a super-fast thinker/talker/mover that is also able to memorize many details very quickly. If you are an individual with an upbeat personality that can stay focused and effective in a very busy retail/production environment, you may be the person we are looking for!

This position will be approximately 20-30 hours per week (6 hour shifts). We are open Monday-Friday 9:00 am - 5:00 pm and Saturday 10 am - 2 pm. You will be working three Saturdays per month. There are no nights or holidays involved. We can be flexible with your schedule. We are closed every Sunday.

WHAT WE PREFER FOR YOU TO BRING TO THE TABLE:

• Previous customer service or sales experience in a retail environment
• Exceptional customer service skills
• Ability to translate customer requirements into final products or services
• Assist in handling customer complaints and problems in a professional manner
• Multitasking must have the ability to simultaneously process multiple tasks
• Effective verbal and written communication skills
• Strong attention to detail
• Outstanding time management and organizational skills
• A high school diploma or equivalent required
• Valid drivers license required
• Proficient with Microsoft Office applications, Google Suite, Windows operating system, and other computer hardware and software
• Some supervisory skills preferred
• Notary Public certification (will be provided if needed)

WHAT WE EXPECT OF YOU:

• Assists customers with shipping and packaging services, printing estimates/orders, and other services offered by franchise owner
• Assists customers with their product and service need in person, through email, and by phone
• Processes customer sales through the point-of-sale system
• Up-sells, cross-sells, and actively participates in marketing and promotional initiatives
• Opens and closes the center, cash register, and other center systems
• Assists management in maintaining, ordering, and stocking inventory
• Maintains the center consistent with established standards
• Interacts with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff
• Sorts and deposits mail in private mailboxes
• Captures, complete tasks, and organizes Virtual Mail

PHYSICAL AND SAFETY REQUIREMENTS:

• Must be able to stand behind a sales counter for extended periods of time
• Must be able to lift at least 50 pounds
• Must be able to communicate clearly with customers by email, by phone, and in-person
• May be required to operate a motor vehicle
• Must perform all duties in a safe and efficient manner

Benefit/Perks

• Competitive Compensation
• Flexible Scheduling
• Hard work, collaboration, humanity, fun, and laughter
• Career path development