Sales Associate

At Toyota of Cleveland, a Bowers Automotive Group dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally.

Sales Consultant Purpose:

The vehicle salesperson is responsible for selling vehicles and meeting dealership gross profit, volume and customer satisfaction standards.

Duties and Responsibilities:

Realize that business is built on customer satisfaction and devote himself/herself to guarantee satisfaction of customers.

* Determine each customer's vehicle needs by asking questions and listening.

* Demonstrate vehicles (includes test drives).

* Deliver vehicles to customers. The delivery process ensures that the customer understands the vehicle's operating features, warranty, and paperwork, and it lays the foundation for customer loyalty.

* Establish personal income goals that are consistent with dealership standards of productivity and devise a strategy to meet those goals.

* Report to the vehicle Sales Manager regarding objectives, planned activities, reviews, and analyses.

* Keep abreast of incoming inventory, features, accessories, etc., and how they benefit customers.

* Work with the service department and body shop to ensure that vehicles are reconditioned as expected and on schedule.

* Attend sales meetings and training offered by the dealership and the manufacturer.

* Maintain a prospect development system.

* Maintain an owner follow-up system that encourages repeat and referral business.

* Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plan more effectively.

* Understand the terminology of the automobile business and keep abreast of technological changes in the product.

* Know and understand equity and values and be able to explain depreciation to the customer.

* Know and understand the federal, state, and local laws which govern retail auto sales.

* Introduce customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership's service department.

* Must follow all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.

Qualifications:

* High school diploma or the equivalent.

* Ability to read and comprehend instructions and information.

* Professional personal appearance.

* Excellent communication skills.

* Ability to sell a minimum quota according to dealership standards.

* All applicants must be authorized to work in the USA.

* All applicants must perform duties and responsibilities in a safe manner.

* All applicants must be able to demonstrate ability to pass background checks, MVR, drug test, and valid driver's license.