F&B - Floor Supervisor (AM/PM)

As a F&B Floor Supervisor , you are an instrumental part of the team, working to support, learn, and grow from the Management team while playing the critical role of supporting, educating and growing the line-staff team. You are a team player in every sense of the word. You have first hand knowledge of each position on the Restaurant Team, allowing you to not only support but meet each teammate where they are at and help them grow, thereby establishing a shared level of excellence and camaraderie, making Gravity Haus not only the premier location for dining and guest experience, but the premier location to be a part of an award-winning team!

That's where YOU come in!

Who You are...

• You have a "lead from the front" approach and are a hands-on leader.
• You have a sense of ownership that identifies pain points in operations steps in to fill voids and build infrastructure for future success and stability.
• You are passionate and engaged in providing the ultimate guest and team member experience.
• You're a resourceful, self-motivated leader who's comfortable navigating ambiguity and carving a new path with minimal direction.
• You're able to adapt dynamically to shifting internal and external conditions.
• You have exceptional emotional intelligence and interpersonal skills, with the ability to build strong working relationships with team members and stakeholders at all levels.
• You can anticipate future trends and consequences and adjust accordingly.
• You're a true team player who can set your ego aside and find win-for-all solutions.
• You have excellent written and spoken English skills, Spanish skills a plus!
• You excel at problem solving.
• You have knowledge of various related tools and equipment used in engineering/maintenance, food & beverage and other areas of the hotel.
• You are adaptable and innovative.
• You voice your opinions and share ideas and best practices.
• You collaborate to work smarter, not harder.
• You have an appreciation for and commitment to the outdoors, sustainability, and your own personal growth.
• You have an appreciation for and commitment to the outdoors, sustainability, and your own personal growth.

What You'll Do...

• Act as a strategic partner to the General Manager, Kitchen Manager and hotel General Manager, collaborating to realize the company's vision, mission, and goals.
• Collaborate on the development, implementation, and execution of programs and initiatives aimed at culture-building, employee training and development, service standards, menu creation, expense and cost management, all with an eye toward affirming the company's cultural and fiscal successes as well as the value of its member experience.
• Be on the floor to assist in coaching, training and service experience, jumping into any role as needed. Be an ambassador on the floor.
• Assist GM with monthly inventory of beverage supplies and flatware/glassware as needed
• Train and develop the team members
• Ensure opening and closing procedures are followed and all side work is completed daily
• Hold pre-shift meetings each day to review
  • On the books numbers for the night
  • Any groups/events
  • Specials
  • Training tips and highlight
  • VIPs/Members coming in
  • GH-wide happenings
• Collaborate on the financial performance of the outlet, including being an active driver of marketing, sales, events and promotions.
  • Managing Opentable seating capacity and cadence to ensure maximum profitability and occupancy
  • Know your numbers and adjust daily to business volumes the staffing
  • Assist in invoice submissions and expense tracking
  • Evaluate menu pricing with product cost fluctuations to ensure margins are contained
  • Train the team on recommendation techniques to drive sales and improve experience.
• Collaborate with the events team to create, plan, and host member and community events for our Vail and Gravity Haus - wide community.
  • Host or join one JoinMe per month
• Be an Ambassador for Gravity Haus, sharing our mission and and vision to build our globally conscious community for the modern adventurers!
• Welcome all guests and ensure they are given responsive, professional and gracious service at all times.
• Be ready and willing to assist fellow team members as situations arise to ensure guest service standards and efficient operations.
• Create magical experiences for guests within the short window of service.
• Listen well and answer guest inquiries.
• Maximize sales and ensure the return of the guest.
• Participate in all educational events provided.
• Provide mentorship of the new staff members.
• Push yourself to grow your knowledge of food and beverage.
• Perform all side work applicable to assigned stations and checking areas for any work that has gone unattended.
• Be educated and act as an expert on all products served by the restaurant.

Embrace the Gravity Haus core values of:

• Keep Growing!
• Bring Others Along!
• Create Powerful Moments!
• Be "All-In" + Go the Distance!
• Make it Better than You Found It!

Requirements

Education and Experience...

• 2 years f&b experience preferred
• 1 year f&b FOH leadership experience preferred

Physical Requirements...

• Ability to stand for long periods
• Ability to lift 50lbs

What We Can Offer You...

(Benefits vary for part-time employees!)

Benefits for full time regular team members include health insurance options, 401K with company match, and Gravity Haus All In in Membership. For part time employees, benefits vary.

Salary Description

$25.00/hour plus tips