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Industrial Service Advisor
•26 days ago
| Estimated Pay | $59 per hour |
|---|---|
| Hours | Full-time, Part-time |
| Location | Fresno, CA Fresno, California |
Compare Pay
Estimated Pay We estimate that this job pays $59.29 per hour based on our data.
$37.5
$59.29
$90.64
About this job
Job Description
Job Description
The Service Adviser sells and schedules needed service work in the service department
•
Promote and attain dealership standards for superior workmanship
•
Schedules service appointments; obtains customer and vehicle data prior to arrival when possible
•
Greets customers promptly in a polite and friendly manner, conducts telephone transactions
•
Writes up customers' vehicle problems accurately and clearly on the repair order
•
Test drives the vehicle with customer as needed to confirm the problem
•
Refers to service history, inspects vehicle, and recommends additional needed service
•
Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications
•
Provides a complete and accurate written cost estimate for labor and parts and establishes a "promised time"
•
Obtains customer signature on repair order; provides customer with a copy
•
Establishes customers' method of payment; obtains credit approval if necessary
•
Notifies Dispatcher of incoming work
•
Checks on progress of repair throughout the day; contacts customers regarding any changes in the estimated or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed
•
Reviews repair orders to ensure that work is completed and additional work and authorization is noted
•
Explains completed work and all charges to customer
•
Closes repair order as appropriate
•
Ensures that vehicles are parked in assigned areas and makes sure all vehicles are locked and keys are marked and securely stored
•
Implements a quality control process to eliminate comebacks
•
Handles telephone inquiries regarding appointments and work in progress
•
Keeps service department forms, menus, and pricing guides up-to-date
•
Supervises all cleaning and prepping of new and used vehicles
•
Prior to the start of a repair job, determines the correct part numbers on repair orders and helps the parts department pull and post the appropriate parts
•
Deals with customer complaints in a sensible manner by showing empathy and a pleasant attitude to demonstrate our commitment to excellent customer service and to increase customer satisfaction and loyalty
•
Sells supplementary services by notifying the customer of service specials or any additional work that is needed on their vehicle
•
Notifies customers promptly regarding any delays, changes, or additional work that is required
•
Documents all work performed
•
Maintains and wears all required safety and health personal protective equipment, including respirator, in the manner recommended by the equipment manufacturer and in accordance with company policies
•
Communicates with Supervisor if additional work is needed
#2211
AppleOne is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
Company Description•
Promote and attain dealership standards for superior workmanship
•
Schedules service appointments; obtains customer and vehicle data prior to arrival when possible
•
Greets customers promptly in a polite and friendly manner, conducts telephone transactions
•
Writes up customers' vehicle problems accurately and clearly on the repair order
•
Test drives the vehicle with customer as needed to confirm the problem
•
Refers to service history, inspects vehicle, and recommends additional needed service
•
Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications
•
Provides a complete and accurate written cost estimate for labor and parts and establishes a "promised time"
•
Obtains customer signature on repair order; provides customer with a copy
•
Establishes customers' method of payment; obtains credit approval if necessary
•
Notifies Dispatcher of incoming work
•
Checks on progress of repair throughout the day; contacts customers regarding any changes in the estimated or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed
•
Reviews repair orders to ensure that work is completed and additional work and authorization is noted
•
Explains completed work and all charges to customer
•
Closes repair order as appropriate
•
Ensures that vehicles are parked in assigned areas and makes sure all vehicles are locked and keys are marked and securely stored
•
Implements a quality control process to eliminate comebacks
•
Handles telephone inquiries regarding appointments and work in progress
•
Keeps service department forms, menus, and pricing guides up-to-date
•
Supervises all cleaning and prepping of new and used vehicles
•
Prior to the start of a repair job, determines the correct part numbers on repair orders and helps the parts department pull and post the appropriate parts
•
Deals with customer complaints in a sensible manner by showing empathy and a pleasant attitude to demonstrate our commitment to excellent customer service and to increase customer satisfaction and loyalty
•
Sells supplementary services by notifying the customer of service specials or any additional work that is needed on their vehicle
•
Notifies customers promptly regarding any delays, changes, or additional work that is required
•
Documents all work performed
•
Maintains and wears all required safety and health personal protective equipment, including respirator, in the manner recommended by the equipment manufacturer and in accordance with company policies
•
Communicates with Supervisor if additional work is needed
#2211
AppleOne is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
Founder and CEO, Janice Bryant Howroyd, is a North Carolina native who left her hometown in 1976 armed with $1500. Since then, she has dedicated her efforts to building an organization that is committed to keeping the humanity in Human Resources and Strategic, Inclusive Procurement.
Mrs. Howroyd’s commitment to excellence has grown ActOne Group to 33 countries, with over 17,000 clients and more than 2,800 employees. The largest woman-minority-owned workforce management company founded in the US, ActOne Group professionals bring expertise in delivering corporate HR initiatives to local and global markets.
Mrs. Howroyd was selected by former President Barack Obama to serve as a White House appointee and continues to serve under the current administration as an Ambassador of Energy. Mrs. Howroyd gives generously through funding and advocacy for STEM education, particularly for women and minorities.
Mrs. Howroyd leads her teams to build business success based on the ability to connect great companies with outstanding talent. Her passion for education, mentorship, and self-empowerment initiatives have earned her many professional and philanthropic recognitions. She is a sought–after speaker and media subject matter expert in her fields. Her book, The Art of Work: How to Make Work, Work for You, is available on Amazon.com.
Mrs. Howroyd’s commitment to excellence has grown ActOne Group to 33 countries, with over 17,000 clients and more than 2,800 employees. The largest woman-minority-owned workforce management company founded in the US, ActOne Group professionals bring expertise in delivering corporate HR initiatives to local and global markets.
Mrs. Howroyd was selected by former President Barack Obama to serve as a White House appointee and continues to serve under the current administration as an Ambassador of Energy. Mrs. Howroyd gives generously through funding and advocacy for STEM education, particularly for women and minorities.
Mrs. Howroyd leads her teams to build business success based on the ability to connect great companies with outstanding talent. Her passion for education, mentorship, and self-empowerment initiatives have earned her many professional and philanthropic recognitions. She is a sought–after speaker and media subject matter expert in her fields. Her book, The Art of Work: How to Make Work, Work for You, is available on Amazon.com.
Company Description
Founder and CEO, Janice Bryant Howroyd, is a North Carolina native who left her hometown in 1976 armed with $1500. Since then, she has dedicated her efforts to building an organization that is committed to keeping the humanity in Human Resources and Strategic, Inclusive Procurement.\r\n\r\nMrs. Howroyd’s commitment to excellence has grown ActOne Group to 33 countries, with over 17,000 clients and more than 2,800 employees. The largest woman-minority-owned workforce management company founded in the US, ActOne Group professionals bring expertise in delivering corporate HR initiatives to local and global markets.\r\n\r\nMrs. Howroyd was selected by former President Barack Obama to serve as a White House appointee and continues to serve under the current administration as an Ambassador of Energy. Mrs. Howroyd gives generously through funding and advocacy for STEM education, particularly for women and minorities.\r\n\r\nMrs. Howroyd leads her teams to build business success based on the ability to connect great companies with outstanding talent. Her passion for education, mentorship, and self-empowerment initiatives have earned her many professional and philanthropic recognitions. She is a sought–after speaker and media subject matter expert in her fields. Her book, The Art of Work: How to Make Work, Work for You, is available on Amazon.com.
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