Front of House

Reports to:  Manager or Sr. Lead on duty

Overall Responsibility:  This job role is vital to the success of Shane’s Rib Shack.  The front of the house employee ensures we have top notch customer service and that our products are served with 100% satisfaction.  It is the front of the house employee’s responsibility to provide customers with prompt service, quality food and products.  At Shane’s Rib Shack, we want our customers to experience a friendly, upbeat, clean and comfortable atmosphere.

Key Areas of Responsibility:

• Acts with integrity, honesty & knowledge that promotes the culture, values & mission of Shane’s Rib Shack
• Ensures customers receive prompt, efficient, courteous customer service. Provides friendly, courteous, polite and ensures prompt resolution of service issues
• Delivers legendary customer service by determining the customer’s needs & suggesting products to enhance service & meet or exceed sales goals.
• Performs regular ‘table touches’ to solicit feedback and communicate appropriate information
• Becomes familiar with the Point of Sale system.  Speed and accuracy need to be mastered quickly
• Welcomes guests with enthusiasm and expresses appreciation as the guests leave
• Answers the phone promptly and courteously.  Takes over the phone orders and assists customers
• Contributes to the store goals for increasing sales and improving profits
• Clearing tables quickly to allow for a smooth and quick turn during peak hours of lunch and dinner
• Sweeping the floors and patio and other related cleaning tasks (ie. bathrooms)
• Maintains a calm demeanor during periods of high volume or unusual events to keep the store operating to standards and to set a positive example for the shift team 
• Contributes to positive team environment by recognizing changes in partner morale & performance & communicating them to the store manager
• Maintain a detailed knowledge of Shane’s Rib Shack’s products and menu
• Matching the customer orders with the guest and delivering the meal to the customer by name
• Table touches often: Visiting with customers, refilling drinks and ensuring the customer is fully satisfied 
• No customers should be clearing their used dishes.  All used dishes must be taken to the dish-pit immediately and washed.
• Keeping the drink station stocked, cleaned and sanitized.
• Help promote involvement in the local community involvement and assist when in community events at the store
• Maintains regular and consistent attendance and punctuality

Qualifications

• Self-starter with ‘Whatever It Takes’ attitude and high sense of urgency
• Customer service oriented with exceptional communication skills
• Ability to learn quickly
• Demonstrates leadership and teamwork skills
• Ability to build relationships

• Flexible scheduling, we work around your schedule
• Employee Meal discounts
• We offer a “Family Friendly” work environment
• All Team Members receive tips that average $3.30 per hour

Required qualifications:

• Legally authorized to work in the United States

Preferred qualifications:

• 16 years or older