District Manager, Store Operations

District Manager, ubreakifix 

Role requirement- Must live in Ohio, Kentucky, or Nashville area OR be willing to relocate there 

For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued.  

We help people do more with their technology and stay connected on all of their devices. We provide our customers with simple, helpful advice to get the most from their technology, assistance to fix any technology issues they have and protection of their devices to ensure they quickly get a replacement or repair if anything does go wrong. 

What you will be doing: 

A District Manager is responsible for establishing and maintaining: Guest services, oversees and is accountable for the operations of an established store footprint ensuring maximum sales and profitability through merchandise, Connected Home product sales, inventory, expense control, human resources management, and managing operating costs. 

Essential Duties and Responsibilities: 

• Drive sales, operational, and customer service metrics by motivating store leaders, holding them accountable for the performance and behaviors of their teams, and modeling how to provide targeted feedback. 

• Work with store leaders to ensure mastery of sales behaviors and resources, customer service capabilities, and deep Connected Home product knowledge, and ensure that the Serve, Solve (Resolve), and Sell method is a part of every customer interaction. 

• Use data to identify trends and develop action plans for the team to drive sales and operational performance consistent with Asurion’s Core Values 

• Monitor sales activities and feedback surveys to ensure customers receive satisfactory service, quality goods, and provide coaching to store leaders as needed. 

• Always maintain strategic recruitment practices to ensure adequate staffing levels in retail stores. 

• Conduct ongoing coaching sessions with employees to ensure culture, processes, and activities are aligned with Asurion’s values. 

• Conduct monthly and quarterly business reviews with senior leaders to provide updates around overall performance in your district. 

• Adheres to internal standards, policies and procedures. 

• Performs other duties as assigned. 

 
Skills Needed: 
 
Technical skills: 
 
Strong Excel, Word, and PowerPoint skills.  
 
Soft/Leadership skills: 
 
Presentation/coaching skills.    
 
Strong leadership, creativity, and analytical skills.    
 
Strong interpersonal, organizational and time management skills.  
 
Ability to multi-task in a fast-paced environment, act with a sense of urgency, and interface with all levels of the organization.    
 
Contribute positively to the organization, both individually and as part of a team 
 
 
EDUCATION AND EXPERIENCE: 
Bachelor’s degree in a related field or the equivalent in experience with:  
Sales  
Retail  
 
Preferred Education and Experience 
2+ years of Leadership experience.  
Prior experience or involvement in sales training, leadership development, customer/client service 
 
 
SUPERVISORY RESPONSIBILITIES: 
5-10 employees 
 
 
TRAVEL REQUIREMENTS: 
Travels: ​Yes​ 
Percent of time: ​70%​ 
Overnight required: ​No​ 
 
PHYSICAL DEMANDS: 
If one-third of the time – “seldom” or “occasionally” If one-third to two-thirds of the time or more occasionally to frequently” If more than two-thirds of the time – “constantly”] 
Stationary Position -​Frequently​ 
Pushing/Pulling/Reaching - ​N/A​ 
Climb - ​N/A​ 
Kneel - ​N/A​ 
Grab - ​Seldom​ 
Bend - ​Seldom​ 
Lift/carry over - ​5-10 LBS​ 
Vision - ​Vision acuity to operate vehicle​ 
Hearing - ​Understanding sounds required for operating vehicle​