Counter Sales Associate - Plumbing

VP Supply Corp is one of the nation’s largest distributors of plumbing, HVAC, and electrical supplies. We have over 350 employees with 15 locations across Western New York and Pennsylvania. For over 50 years, we have proudly served residential customers as well as contractors and municipalities across a variety of industries.

Position Overview:

Our Plumbing Department is seeking to hire a Counter Sales Associate with 1 to 3 years of relevant experience in our Rochester branch. For the right candidate, we are willing to be flexible on years of experience and provide internal training.

VP Supply is a renowned leader in both the plumbing industry. Our staff has decades of expertise between them, which we utilize to provide the best customer experience to both commercial and residential clients.

We are looking for high performers who are forward-looking, innovative, enthusiastic, and ambitious team players. Qualified candidates will be motivated self-starters with superb judgment and communication skills, a commitment to excellence and ability to thrive in a fast-paced, team-oriented environment.

Responsibilities:

• Meet and greet all customers at point of sale with service, respect, and knowledge.
• Consult with customers to analyze both current and future needs to determine the most appropriate level of service/sales.
• Use company-provided systems to improve planning and collect customer history.
• Maintain a neat counter area and product displays.
• Review open order report on a weekly basis.
• Build and maintain customer relationships.
• Demonstrate comprehensive company product knowledge to customers and effectively articulate company’s competitive advantage.
• Remain up to date on market, customers, suppliers, and competitors.
• Learn and demonstrate competence in features and functionality of all product lines.
• Provide occasional order picking and miscellaneous warehouse duties, as the need arises.

Qualifications:

• 1 – 3 years of experience in plumbing industry, with inside/counter sale-oriented background.
• Previous experience in environment with walk-in/call-in customer orders and assisting in plumbing or HVAC related issues.
• Demonstrated superior customer service skills.
• Strong computer skills, including high proficiency in Microsoft Office (Word, Excel, and Outlook).
• Must have reliable daily transportation to branch location.

Preferred Qualifications:

• Wholesale distribution experience is preferred.
• Applicable sales experience is preferred, but training will be provided to the right candidate.

Work Environment/Physical Demands:

• This job operates in a retail setting. This position routinely uses standard office equipment such as computers and phones. While a somewhat sedentary role, frequent standing on feet up to 8 hours/day and some lifting or carrying of items up to 50 pounds may occasionally be required.