Busser

SUMMARY

Responsible for providing service to all guests in an efficient, courteous, and professional manner, displaying a high standard of guest services.

GENERAL PURPOSE:

The purpose of this position is to provide skilled customer service initiatives involving set procedures and rules, but with frequent problems. Work is performed in a structured environment with rules and procedures, but many variations from the routine.

SUPERVISION EXERCISED:

This job/class works under close supervision according to set procedures.

ESSENTIAL FUNCTIONS:

• Maintains and supports a positive, collaborative culture within the organization as a whole, fully embracing the cultural and values statements espoused by Hiro & CO.
• Establishes and maintains effective working relationships with guests and co-workers.
• Delivers prompt, efficient and courteous service of food and beverages to guests in accordance with restaurant standards.
• Performs necessary tasks to service guests.
• Performs pre-busing of tables on a continual basis, keeping tables free of excess clutter.
• Works in a clean, sanitary, safe, and organized manner, abiding by all health and safety regulations.
• Monitors guests’ needs on a continual basis, ensuring all requests are promptly fulfilled in accordance with policies and procedures.
• Assists other restaurant personnel with maintenance (side work, opening/closing duties) as necessary.
• Anticipates guests' needs.
• Attends all meetings and/or training sessions as required.
• Solves practical problems and deals with a variety of concrete variables in situations where only limited standardization exists.

OTHER DUTIES AND RESPONSIBILITIES:

Education and Experience:

• MINIMUM QUALIFICATIONS:
• Experience in the restaurant industry - Preferred

Certificate or licenses:

OTHER REQUIREMENTS:

TOOLS AND EQUIPMENT USED:

Handles or uses equipment including but not limited to; computers or work aids involving moderate latitude for judgment regarding attainment of a standard or in selecting appropriate items.

PHYSICAL DEMANDS:

Performs physical motion work that involves walking or standing for prolonged amounts of time and involves sustained culinary operations. Lifting – up to 25 pounds. Fingering/Grasping – writing, typing, and use of phone systems.

Compensation: $14.27 plus tip

Benefit:

Paid time off

Paid sick leave

Medical/Dental/Vision insurances

Supplmental insurances

401K with ER match