Youth Mental Health Case Manager

Job Number: 238

Location: Midland

Supervises: N

FLSA: Non-Exempt

Division: MH

Salary: $20.65 per hour. Sign on bonus may be available.

Shift: M-F 8am - 5pm; may require a flexible work schedule; Assigned work hours may change as the needs of the agency and clients change

Driving required: Y

Travel required: Y

Settings: office, field

POSITION SUMMARY/JOB PURPOSE:

The Youth Mental Health Case Manager provides evidence-based services to children and their families in maintaining or improving their ability to function in the community and work toward their recovery goals. This position assists youth with mental illness and/or behavioral issue and their families access medical, social, educational and other appropriate services. This position encourages youth to live their best lives through support, resources, skills training, parent training, safety planning, crisis intervention, and many other services. The Youth Mental Health Case Manager works in collaboration with other agencies within the community and state to link youth and their families to other needed services. This position provides monitoring, assessment, service planning and coordination, and skills training and development.

This position works independently, under limited supervision, reporting major activities through periodic meetings.

EDUCATION, EXPERIENCE, OTHER QUALIFICATIONS:

Education Required: A Bachelor's degree from an accredited college or university with a major in psychology, social work, medicine, nursing, rehabilitation, counseling, sociology, human growth and development, physician assistance, gerontology, special education, educational psychology, early childhood education or early childhood intervention or a bachelor's degree with at least 30 hours of coursework in the previous fields.

Experience Required: Previous experience in the field of mental health or social services preferred.

Registration, Certification, Licensure or other Qualifications Required:

• Must maintain a valid Texas Driver's license, auto liability insurance and a driving record acceptable to PermiaCare's insurance requirements.
• Required to pass criminal history and background checks as well as pre-employment drug screen.
• Must obtain QMHP certification within 6 months of hire.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Complete and update Recovery Plans prior to due date.
• Update Uniform Assessments Forms prior to due date.
• Develop appropriate Crisis/Safety Plans.
• Provide skills training with youth face to face.
• Provide parent skills training face to face.
• Provide routine case management, monitoring and observation with youth and their families.
• Provide Wraparound Facilitator services as regulated by the State, if certified.
• Ensure service plans incorporate the findings of the intake assessment, uniform assessment and individual choices of the youth as well as clearly identify client needs, goals and strategies for achieving goals.
• Ensure recovery plan reviews clearly show progress or lack of progress for the last required period.
• Learn and apply the Medicaid covered services for this position, the proper application of these services and the codes used to describe these services.
• Assess individual needs.
• Develop, implement and review recovery plans and work with other community resources in meeting and achieving the individual and family service needs.
• Provide clerical services, service coordination, and outreach and engagement activities to caseload including completion of needs assessment, individualized recovery planning, referral to appropriate services, monitoring of needs, and community engagement.
• Provide crisis services and problem solving assistance to caseload as well as families.
• Provide treatment planning per program guidelines.
• Address problems such as risk of harm, crisis intervention and resolution, substance abuse, family/relationship differences, limited community involvement, individual's understanding of illness, medication non-compliance, limited coping skills.
• Complete Uniform Assessment and Wraparound plans.
• Develop and review recovery plans.
• Perform follow up and monitor status of patient care.
• Provide case management and rehab services, including assessment, service plan development, coordinating services, monitoring advocacy and family education.
• Provide YES services for caseload of seriously emotionally disturbed youth.
• Track progress toward goals and objectives and adjust wraparound plans as needed.
• Attend peer review meetings as required.
• Obtain client vitals and enter into required documentation, as required.
• Meet unit performance measures or targets.
• Maintain assigned caseload.
• Coordinate appropriate services to designated caseload.
• Enter accurate and appropriate documentation of services within timeframe required.
• Maintain confidentiality of sensitive records and treatment information, client files and protected health information in compliance with HIPAA, laws, rules and regulations, and established procedures.
• Maintain regular and reliable physical on-site attendance. Regular attendance, dependability, and promptness are required for the scheduled work day 100% of the time, to ensure consistency and completeness of program's processes.
• Comply with the Abuse, Neglect, and Exploitation policy and reporting requirements.
• Adhere to the Code of Conduct and Standards of Behavior policy requirements.
• Establish and maintain effective work relationships with individuals served and their families, supervisors, co-workers and visitors by demonstrating cooperative, courteous and respectful behavior at all times.
• Communicate regularly with supervisor.
• Open and process mail/email in a timely manner.
• Answer phone, collect phone messages and respond to requests timely and accurately.
• Maintain safe and clean working environment by complying with procedures, rules and regulations.
• Perform all work functions and interactions using a trauma informed approach.
• Display professionalism when representing PermiaCare and the program in the community.
• Maintain compliance with legal requirements and company policies and procedures.
• Maintain valid and current driver's license, auto insurance, acceptable driving record and reliable transportation at all times. Driving may be required for this position.
• Complete all training as assigned prior to due date.
• Other duties as assigned.

MARGINAL DUTIES AND RESPONSIBILITIES (these duties are not designated as essential for the purposes of ADA; they are still required duties):

• Fill in for other staff as needed.
• Participate in CRCG, as needed.
• Participate in collaboration meetings with other agencies, such as wrap meetings and staffings, as needed.
• Serve as backup to crisis intervention team.
• Serve as a resource for other Centers and the community.
• Provide translation, if applicable.
• Participate in team meeting or staffings.
• Participate in community activities and/or attends community meetings as needed.
• Participate in workgroups and committees as assigned.

KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES:

• Advanced knowledge of mental illness and treatment.
• Ability to work with children and adolescents and their families.
• Knowledge of community resources.
• Knowledge of Medicaid policies and procedures.
• Knowledge of HIPAA and ability to protect confidentiality.
• Effective multi-tasking skills.
• Good organizational skills.
• Welcoming, positive behavior.
• Ability to express self clearly and effectively, orally and in writing.
• Effective time management skills.
• Exceptional customer service skills, including positive attitude.
• Cultural sensitivity.
• Dependable attendance and punctuality.
• Knowledge of trauma informed theories, principles and practices.
• Flexibility and adaptability to different work environments.
• Excellent computer skills, including Word, Excel, Outlook, and Electronic Health Records (EHR).
• Reading and comprehending.
• Reasoning and analyzing.
• Ability to coordinate with various inter-agency personnel.
• Ability to fulfill PMAB and CPR/First Aid requirements.
• Ability to work independently.
• Good interpersonal skills, including ability to build rapport with individuals including co-workers.
• Ability to display comfort in interacting with individuals of diverse cultural, ethnic and economic backgrounds and with social service, healthcare, educational and criminal justice organizations, as needed.
• Ability to acquire and utilize new skills as the job requires.
• Ability to work cooperatively and productively with supervisor, individuals, co-workers, and groups of persons at all levels of activity, contributing to a spirit of teamwork.
• Ability to maintain highly confidential information.
• Ability to remain calm in stressful situations.
• Ability to plan and schedule work and implement directives without constant supervision.
• Model professionalism by appropriate dress, language, ethics and work habits.
• Ability to drive personal and/or company vehicle. This position may require travel to agency program sites, community and residential sites, and/or locations outside the PermiaCare catchment area. This position may require transport of agency individuals and/or individuals served.

PHYSICAL REQUIREMENTS:

Abilities Required:

• Light Lifting, under 15 lbs
• Light Carrying, under 15 lbs
• Walking
• Standing
• Sitting
• Operating office equipment
• Operating motor vehicle
• Ability to see
• Hearing (with aid)
• Ability to write
• Ability to count
• Ability to read
• Ability to tell time

Other (specify): driving required. May require some travel after hours and overnight.

WORKSITE CONDITIONS:

• Travel
• Inside
• Working closely with others
• Working alone

ADA Statement: Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EEO Statement: PermiaCare is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer, making decisions without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran status, genetic information, or any other characteristic protected by state or federal law.

This job description is not designed to cover or contain a comprehensive list of duties, activities or responsibilities that are required of the employee for this job. Duties, activities and responsibilities may change or new ones may be assigned at any time with or without notice. This job description does not constitute an employment contract with PermiaCare. Employment is at-will.

PM22