ACT Case Manager - Full-time

Job Number: 234

Location: Midland

Supervises: N

FLSA: Non-Exempt

Division: MH

Salary: $21.76 per hour. Sign on bonus may be available.

Shift: M-F 8am - 5pm; may requirea flexible work schedule; Assigned work hours may change as the needs of theagency and clients change

Driving required: Y

Travel required: Y

Settings: office, field

POSITION SUMMARY/JOB PURPOSE:

The ACT Case Manager assistsindividuals with severe or chronic mental illness by using a team approach toprovide treatment, rehabilitation and support services. This position provides, coordinates and deliversrehab services including medication training and psychosocial rehab. The ACT Case Manager assists individuals withobtaining transportation and/or translation for the purposes of accessingservices. This position providesservices to help individuals with mental illness maintain in the community,help prevent hospitalization, and help maintain mental health stability.

This position works independently,under limited supervision, reporting major activities through periodicmeetings.

EDUCATION, EXPERIENCE, OTHERQUALIFICATIONS:

Education Required: A Bachelor's degree from an accreditedcollege or university with a major in psychology, social work, medicine,nursing, rehabilitation, counseling, sociology, human growth and development,physician assistance, gerontology, special education, educational psychology,early childhood education or early childhood intervention or a bachelor'sdegree with at least 30 hours of coursework in the previous fields.

Experience Required: At least 1 year experience in the mentalhealth field preferred.

Registration, Certification,Licensure or other Qualifications Required:

• Must maintain a valid TexasDriver's license, auto liability insurance and a driving record acceptable toPermiaCare's insurance requirements.
• Required to pass criminal historyand background checks as well as pre-employment drug screen.
• Must obtain QMHP certificationwithin 6 months of hire.

ESSENTIAL DUTIES ANDRESPONSIBILITIES:

• Provide rehab services to clientsat their home, in the office, or in the community.
• Assist patient with medications,including self administration of medication and medication assistance, asneeded.
• Provide transportation to clientsas needed in personal vehicle to achieve goals.
• Enter documentation into EHRsystem using proper client record/charting daily with quality and accuracy tomonitor and evaluate client progress toward treatment goals.
• Properly and timely documentationof note entry and recovery plan.
• Identify, arrange, and advocatefor clients based on needs and treatment by collaborating with other directcare staff during team meetings, peer review and staffings.
• Provide rehab services to clientsat their home, in the office, or in the community.
• Assist patient with medications,including self administration of medication and medication assistance, asneeded.
• Provide required hours of directcare service.
• Work on call during assignedtimes.
• Track services provided to client toensure services are provided as prescribed in recovery plan.
• Monitor caseload and assignedservices.
• Complete necessary paperwork forCRM including new budgets and submitting receipts.
• Meet unit performance measures ortargets.
• Maintain assigned caseload ofindividuals with mental illness.
• Coordinate services to designatedcaseload.
• Enter accurate and appropriatedocumentation of services within timeframe required.
• Maintain confidentiality ofsensitive records and treatment information, client files and protected healthinformation in compliance with HIPAA, laws, rules and regulations, andestablished procedures.
• Maintain regular and reliablephysical on-site attendance. Regular attendance, dependability, and promptnessare required for the scheduled work day 100% of the time, to ensure consistencyand completeness of program's processes.
• Comply with the Abuse, Neglect,and Exploitation policy and reporting requirements.
• Adhere to the Code of Conduct andStandards of Behavior policy requirements.
• Establish and maintain effectivework relationships with individuals served and their families, supervisors,co-workers and visitors by demonstrating cooperative, courteous and respectfulbehavior at all times.
• Communicate regularly with supervisor.
• Open and process mail/email in atimely manner.
• Answer phone, collect phonemessages and respond to requests timely and accurately.
• Maintain safe and clean workingenvironment by complying with procedures, rules and regulations.
• Perform all work functions andinteractions using a trauma informed approach.
• Display professionalism whenrepresenting PermiaCare and the program in the community.
• Maintain compliance with legalrequirements and company policies and procedures.
• Maintain valid and currentdriver's license, auto insurance, acceptable driving record and reliabletransportation at all times. Driving may be required for this position.
• Complete all training as assignedprior to due date.
• Other duties as assigned.

MARGINAL DUTIES ANDRESPONSIBILITIES (these duties are not designated as essential for the purposesof ADA; they are still required duties):

• Fill in for other MH staff asneeded.
• Respond to crisis call related toACT clients.
• Attend local conferences andtrainings to develop a working knowledge of recovery services.
• Provide translation, ifapplicable.
• Participate in team meeting orstaffings.
• Participate in communityactivities and/or attends community meetings as needed.
• Participate in workgroups andcommittees as assigned.

KNOWLEDGE, SKILLS, ABILITIES ANDCOMPETENCIES:

• Advanced knowledge of mentalillness and treatment.
• Knowledge of community and stateresources.
• Knowledge of medications andpossible side effects.
• Knowledge of Medicaid policies andprocedures.
• Ability to identify and implementevidence based practices and curriculum.
• Knowledge of HIPAA and ability toprotect confidentiality.
• Effective multi-tasking skills.
• Good organizational skills.
• Welcoming, positive behavior.
• Ability to express self clearlyand effectively, orally and in writing.
• Effective time management skills.
• Exceptional customer serviceskills, including positive attitude.
• Cultural sensitivity.
• Dependable attendance andpunctuality.
• Knowledge of trauma informedtheories, principles and practices.
• Flexibility and adaptability todifferent work environments.
• Excellent computer skills,including Word, Excel, Outlook, and Electronic Health Records (EHR).
• Reading and comprehending.
• Reasoning and analyzing.
• Ability to coordinate with variousinter-agency personnel.
• Ability to fulfill PMAB andCPR/First Aid requirements.
• Ability to work independently.
• Good interpersonal skills, includingability to build rapport with individuals including co-workers.
• Ability to display comfort ininteracting with individuals of diverse cultural, ethnic and economicbackgrounds and with social service, healthcare, educational and criminaljustice organizations, as needed.
• Ability to acquire and utilize newskills as the job requires.
• Ability to work cooperatively andproductively with supervisor, individuals, co-workers, and groups of persons atall levels of activity, contributing to a spirit of teamwork.
• Ability to maintain highlyconfidential information.
• Ability to remain calm instressful situations.
• Ability to plan and schedule workand implement directives without constant supervision.
• Model professionalism byappropriate dress, language, ethics and work habits.
• Ability to drive personal and/orcompany vehicle. This position mayrequire travel to agency program sites, community and residential sites, and/orlocations outside the PermiaCare catchment area. This position may require transport of agencyindividuals and/or individuals served.

PHYSICAL REQUIREMENTS:

Abilities Required:

• Light Lifting, under 15 lbs
• Light Carrying, under 15 lbs
• Walking
• Standing
• Sitting
• Operating office equipment
• Operating motor vehicle
• Ability to see
• Hearing (with aid)
• Ability to write
• Ability to count
• Ability to read
• Ability to tell time

Other (specify): driving required. May require some travelafter hours and overnight.

WORKSITE CONDITIONS:

• Travel
• Inside
• Working closely with others
• Working alone

ADA Statement: Reasonable accommodations may be made toenable individuals with disabilities to perform essential functions.

EEO Statement: PermiaCare is committed to hiring andretaining a diverse workforce. We are proud to be an Equal OpportunityEmployer, making decisions without regard to race, color, ethnicity, nationalorigin, sex, sexual orientation, gender identity, religion, age, disability,veteran status, genetic information, or any other characteristic protected bystate or federal law.

This job description is notdesigned to cover or contain a comprehensive list of duties, activities orresponsibilities that are required of the employee for this job. Duties, activities and responsibilities maychange or new ones may be assigned at any time with or without notice. This jobdescription does not constitute an employment contract with PermiaCare. Employment is at-will.

Would you like to work for an agency that makes a difference in the lives of people in your community every day? Join our team of dedicated and passionate staff and use your talents and skills to help others. Work one on one and as part of a team with kids or adults with mental illness, developmental disabilities, HIV or substance abuse diagnoses, assist from behind the scenes in any one of our administrative departments, or provide necessary support for the direct care staff. Be an asset to your community while getting paid for it!

PermiaCare is a public agency that provides a comprehensive array of services to persons experiencing mental illness, intellectual and developmental disabilities, and substance use disorders. We deliver high quality services to eight counties in Texas, serving the community as effectively and efficiently as we can. PermiaCare provides four main services: Mental Health (MH) Services, Intellectual and Developmental Disabilities (IDD) Services, Substance Use Disorder (SUD) Services, and Early Childhood Intervention (ECI) Services.

PermiaCare knows that quality healthcare is important to maintaining a healthy life and providing proper care for your family. Health insurance through BCBS is provided free of charge to each full-time employee at PermiaCare, with the ability to purchase coverage for your family. Dental, vision, Colonial and AFLAC offerings are also available through payroll deductions for any PermiaCare employee for themselves and their family. Retirement, Life Insurance, Employee Assistance Program (EAP), Paid Time Off, Long Term Disability and Workers Compensation benefits are also covered by the agency. PermiaCare provides training and development through New Employee Orientation and ongoing training requirements. Educational assistance is also provided for qualified employees.

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